Douglas Reviews

Imi place e rapid

Good it is a good company

The Best

The Best Best quality products and good prices

Discount

Discount and free gifts

Nobody is answering on the phone

Nobody is answering on the phone I have tried to reach all the available numbers they force and close the calls This is not acceptable

Fire Your Customer Service Team

Received faulty products Customer service response has been absolutely atrocious Nobody answers the phone and it takes about a week to receive a response to one email if you re lucky Took about 3 weeks of endless calls and emails to have a return picked up After all that apparently it takes another 2 weeks to get the money refunded To make matters worse they messed up the return amount as well Still haven t received a response about that Terrible experience

Non-existent customer support

Made a purchase online on October 4 2023 I have sent emails to customer support since then no reply Phone numbers either don t work or don t respond Physical stores cannot offer assistance The only solution offered in physical store was to escalate the issue to the the Consumer Protection service

Absolutely horrible customer service Afi

Absolutely horrible customer service Staff in AFI Cotroceni was completely rude and rejected to help with my questions

Bad experience

Bad experience I placed an order on December 22nd everything great till the delivery service sends me the updates to the package and show me that Douglas messed up the address I call the delivery service they tell me to call Douglas cuz the problem is on their part I call Douglas nobody answers I TRIED FOR MORE THAN A HOUR ON 3 DIFFERENT PROVIDED NUMBERS AND SUBMITTED A REPORT AND EVERYONE EITHER HASN T RESPONDED OR THEY JUST CLOSED THE CALL I ended up refusing the package since I haven t payed for it yet and I couldn t get it anyway I m just disappointed since they couldn t help me and I didn t want to pay of half the cost of the package just to have it sent to my address