Dr-smile Reviews

Scansione per refinement

Sempre molto professionali

Scan

Fantastica la dottoressa che mi ha fatto la scansione Professionale e disponibile

Studio dentistico Biodental molto

Studio dentistico Biodental molto professionale Li consiglio

Mascherine confortevoli

Mascherine confortevoli personale preparato e disponibile preventivo da valutare sto aspettando che mi chiamino

Company is erasing patient records treatment history is not visible in the app Company is silent on this issue

My treatment finised 8 months all the pictures were uploaded to the app on time Every treatment protocol was followed with sincerety and discipline After the treatment was finished all photos from the iPhone APP suddenly disappeared I reached to customer service and I was surprised to hear that my account was not found in their system They have probably erased all the pictures from their system once a treatment is finished which is a legal medial record I am not sure why are they not responding to this issue Where is my account gone why my email-ID is not being identified from your system Why I cannot go for refinement Why I cannot make an appointment Where is my DR Smile Gaurantee

Do not use their Dr Smile

Do not use their Dr Smile I received a call to go through my treatment plan and was told and inforced to do click into a plan option within one week but I was not told that this would automatically confirm the plan The button said Select Plan and did not say it was a binding confirmation of the contract I was brought directly to the confirmation screen without my consent But still I do not know that the confirmation of contract is done automatically until the end of April 2023 Then by the end of April 2023 one of the DrSmile called to tell that I did not start the payment even though I did not get any treatment It was very strange for me because without treatment and signing a contract how should happen this And I told the DrSmile person that I was not told or informed that selecting the plan means confirmation of the contract and I am not interested and I did not receive any treatment Closed the call with agreement to get update from him but unfortunately not In month of May at this time I have already changed mind and I am not interested to start the dental treatment then without my interest the MCC medical care capital GmbH sent aligners to home address and including the fortuna number to pay around 3000 euro to its bank account in Germany this all delivery process update is done by email and no telephone calls Mind that I live out of Germany and I do not have any information about this the DrSmile did all this thing with out my interest and without informing me Now the aligners are in my home and still in packed I want to return back these aligners I know nobody is responsible for this Do not use Dr Smile

Horrible experience

I am a client of dr Smile since last September It all started with complete inability to contact customer care The chat in application doesn t function If operator is not responding you within seconds and your phone will lock while waiting the session will drop I had aligners that won t fit too big or too small it would always take nearly two weeks to get the response considering aligners are to be changed every two weeks well no timely at all Now the most interesting part the treatment supposed to finish 5th of June I ve asked for refinement as my teeth are different from treatment plan demo shown prior to signing up for it I ve filed it for app I have used for past 11 month and assistance replied they cannot trace my email to client account while I have multiple emails from them in that mailbox as well is my account is still connected in the app I m deeply unsatisfied with result as they avoid as much as possible to put attachments and the teeth of they need to be turned not only horizontally but vertically they just won t Every dentist studio for any problem says to contact them which is just impossible as described above Highly unprofessional Terrible customer service 3k euro thrown away

Mentre indossavo mi si spezzato un dente gli allineatori

Mentre indossavo gli allineatori strettissimi mi si spezzato un dente