Drapertools Reviews

Draper replaced my faulty spray gun

Draper replaced my faulty spray gun hose attachment at 14 months old My spray gun wouldn t turn off which meant water always sprayed from it Draper offer a lifetime guarantee and replaced it Thank you

Great product shearer set

Great product shearer set bought the 3 7 v one it was great so I bought another one the 7 2 v which is fantastic I had wasted money on other RUBBISH grass trimmers that were useless but this little machine is such good value it is ideal for my small garden People are always ready to complain so when a company provides a great product and great service I think credit where it is due I will recommend DRAPER to friends and family Thank You

I had an issue with 83983 LAWN AERATOR 450MM WHEELED

I had an issue that a nut had come loose from a 83983 LAWN AERATOR 450MM WHEELED I emailed Draper Tools and received a reply within 24 hours and a replacement nut sent free of charge within a day Excellent customer service

Very friendly and helpful customer service

Very friendly and helpful aftersales customer service I had a problem with a faulty part in recently bought workbench Unfortunately the spare parts were not available online so I emailed the support They sent me the replacement for free now the workbench is working fine

Very good support

Minor product part failure on pump sprayer not electric pump Contacted draper Gina with a photo and details and they sent me a replacement FOC on a pump that was over 2 years old Also very helpful in the past when I needed to buy some replacement parts

I am giving you 5 stars because you Went the extra mile for the customer

I am giving you 5 stars because you went the extra mile for me the customer It is with a slight reservation though Although you sent me the part for my garden shredder that I was looking for but was having difficulty explaining because it had a different name in the parts diagram than in the operators handbook In the end I had to write to your UK office to explain my difficulty You could see my difficulty and understood my predicament You very kindly sent the part to me in Ireland FOC Thank you for that But also for your patience and courtesy to me on the phone and online

Cheap Quality Tools

Cheap Quality ToolsI have Purchased rubber mallets wire strippers brawdawl and rachet screwdriver and all of them have been well designed unlike the no names and they are made from quality materials

Excellent Customer Service

My sprayer on wheels stopped building pressure I couldn t seem to source a replacement part I sent an email to Draper on the off chance that they could help me out Fran was the staff member I dealt with and couldn t have been more helpful Not only was my query dealt with in a very timely manner but I was sent the part free of charge In this day and age people are very quick to complain about poor service but seldom comment on good service so I wanted to highlight this exceptional service I received