Dream Cottages Dorset Holiday Cottages Self Catering Dorset
Based on authentic user experiences
Andrew Morrow
6734 reviews
N/A
6 months ago
Crooks
This company are a crowd of charlatans They are taking bookings from both Airbnb and Sykes Cottages which is in apparent breach of their agreement with the latter We discovered this to our cost when we arrived at one of their properties at Princes Street in Dorchester We arrived late at about 11 30 pm with a keylock code given to us by Sykes with whom we had booked our stay We were shocked and astonished to discover some American vacationers who had apparently also booked the same property through Airbnb The owners of the property made no effort to reach out to us with any sort of apology and indeed have refused to fully reimburse us the cost of two nights in a nearby budget hotel How they are able to get away with this is beyond us Avoid if you can
Dave F
6734 reviews
N/A
6 months ago
Can t get hold of them and they take no accountability
All changes need to be done via the app However my booking wasn t visible on the app It took 7 days to get them to update the app with my booking at that point it was too late Went to their website live chat is busy ring a number ring the number it s just a IVR with all routes going to the website Only other option is what s app took 48 hours to get a response 1 then each subsequent response was -24 hours later Post holiday was asked to review did got a follow up call from Cornish holidays Told them of the issue they contacted dream holidays Dream holidays took no accountability to the issue Worst customer service I have ever experienced Even theCornish holidays rep was appalled by how indignant the dream holidays rep was when they spoke with them
Michele266
6734 reviews
N/A
6 months ago
They will not respond to any requests
They will not respond to any requests All calls are automated not possible to speak to a person
Thomas De Brincat
6734 reviews
N/A
6 months ago
Discussed with dream cottages
Discussed with dream cottages Our family booked a cottage to come down and stay with us in weymouth for Christmas Sadly my step daughters husband has just died he was the person who paid for the cottage so my step daughter has asked to cancell the booking Nothing has been offered from Dream cottages except from they might get some money back if they can rebook the property This is not a last minute cancellation they had 8 weeks notice There has been no compassion from the company They just want the money regardless of the issues Dream cottages more like nightmare cottages The cottage was 2400 for 4 days Not only does my step daughter has to deal with the loss of her husband she now has to find the money for the funeral There response was well you should of have insurance What kind of scum says something like that to someone who has just lost there husband and 4 year old son who has just lost his dad Dream Cottages are nothing but crooks and pure scum bags Please people never ever use them as they are just the worst people All I can say is please
Kerry Hullett
6734 reviews
N/A
6 months ago
Skyes Cottages v Dream Cottages
I recently booked a holiday through Sykes Cottages Unfortunately I left a drawer unemptied which contained items valued at over 200 Skyes had all of our contact details - one phone call could have allowed us to recover our propertyWe contacted the agency immediately and persistently for 8 days but staff were evasive and never returned calls emails I was told the my property had likely been returned to Dream Cottages based in Weymouth Dream Cottages and Sykes Cottages share a company addressFinally on day 8 we were informed the items had been destroyed Dream Sykes Cottages disregard for other peoples belongings is disgraceful We ll never book with them again and we urge others to stay away