Dreamlanduk Reviews

My throw stopped working after 14

My throw stopped working after 14 months of good service Reported on line and still in warranty Returned item which was replaced about a week later All very straightforward As a retired person with some mobility issues it has kept me warm all winter without having the heating on all day Wouldn t be without one now

I ve been using these heat pads for

I ve been using these heat pads for about ten years I ve got a few painful chronic illnesses and nothing beats these heat pads They help me so much and the new size is even better Amazing for helping with pain

Amazing support from Maria

Amazing support from Maria in customer care Handled my warranty exchange efficiently with little fuss via phone and completing everything conviently via email Correspondence was always prompt with responses within a day Maria got me sent a replacement which was recieved 4 days from my return reaching the warehouse I had struggled earlier on in the year trying to do an exchange about 9 months waiting on a call back as I was advised on a backlog in cases When I originally called back in February 2023 I was on hold over an hour to get no help whatsoever I called around 5 times between February and May with no resolution or response If I left feedback months ago I would have given 0 stars I m glad dreamland got a entirely new customer care team Thank goodness Thanks again to Maria for your her help

Excellent customer service

The help and kindness I received from this company was amazing the staff are very helpful and my faulty blanket was replaced within days of me sending it back We were very pleased with the performance and high quality of the original blanket and it does an a great job of keeping you warm I wouldn t hesitate to recommend this company and their quality really well made blankets Thank you Dreamland for being so helpful

Absolutely 5 Star Service

I had to return my electric blanket as one side of it stopped heating Thankfully it had a 3 year warranty which was due to expire in 3 months time I contacted Dreamland who couldn t be more helpful They gave detailed instructions on how to return and the next steps I received constant communication from very helpful advisors Maria Ellen via email I received my new replacement blanket which is just perfect within 10 days I cannot thank the Dreamland team enough for all their assistance and prompt service If I could give 10 stars I would - Thankyou so much

Very impresded

I had an issue with the power button on one of the heat pads Contacted Dreamland and I could not have expected a better response Customer support was great always came back to me very quickly and my issues was full resolved Very impressed with the service

Dreamland Heated Throw

I bought a Dreamland heated throw for my husband s Christmas last year It stopped working a few weeks ago I contacted Customer Service and I can honestly say they are the best Customer Service I ve ever dealt with They were helpful and courteous and updated me with the progress of my replacement which I have received today Things can go wrong but I m really happy with the way this issue was resolved Well done

You deal with a human Amazing

Prompt response when I first emailed the company Ellen was great and it makes such a change dealing with a human being I was really impressed I did not think I would get such good service as I was returning a faulty product but they were very helpful Not actually got the blanket back yet but its been sent - fingers crossed it works

I love this heated throw

I love this heated throw - great way to keep warm while working at a desk with the central heating off Sadly it broke within the warranty period and I see that s a pretty common experience but getting it replaced worked smoothly