Drive DeVilbiss Global Distributor of Durable Medical Products
Based on authentic user experiences
kim liles
6735 reviews
N/A
6 months ago
I asked this company for 1 screw to
I asked this company for 1 screw to replace a lost screw on a handle Only response given was we do not deal with end user Told me I had to go through suppliers but would have to purchase a new handle or go to a hardware shop This is a mobility waker and needs the correct part This is poor service for a mobility company advising me to get a new handle when all I need is a replacement screw
julie white
6735 reviews
N/A
6 months ago
I bought a drive devilbiss dual-wheel
I bought a drive devilbiss dual-wheel auto folding scooter hw009pur I sent drive devilbiss a message asking them about my delimer it says in the user manual when stored for long periods of time which it will be as I ll not use it often to disconnect the battery I have tried this as says in the manual taking the battery out of its compartment which is very tight and hard to get out of the compartment and have it to the side the battery doesn t even lay on the floor then fold it up disconnect the blue and black connectors but I can not physically get to the connectors you can not get your fingers in the very small few mm gap you couldn t even get the connectors back in the compartment if you could get them out the connectors do not reach out of the compartment I can t seem to find a way to fold and unfold the scooter without the battery disconnected it seems to be poorly designed it was bought for space saving and easy to unfold is there a way to disconnect the battery when folded or fold when the battery is disconnected please I have had no correspondence from them at all hoping they would get back to me with a solution but no nothing myself and my husdand have both had and have drive mobility scooters a pride and a scout no problems now have this one and a jiffy manual fold it is the first time I have had to get in contact with them it is discusting how they treat customers