Druryhotels Reviews

Cancellation policy

I am writing to express my disappointment with your cancellation policy I am moving across the country to New Mexico and arranged to stay with you along the way My spouse stayed a month ago as she preceded me in our move and was well pleased Unfortunately as I m sure you are aware there is a severe mid-western storm This caused me to change my entire route to avoid the storm I m disgusted that there is a no cancellation policy which in my humble opinion is draconian We will make a point to not stay at any Drury facilities in the future as well as add these comments to any available customer review platforms

Unprofessional Interview Practices

Went to an interview at Drury located in Meridian MS I arrived earlier to show I appreciated the opportunity was told to take a seat and they would be right with me Sat there for 2 hours and was never acknowledged again so I left without being interviewed

Made reservations in Greensborough

Made reservations in Greensborough NC for a suite It said it was 5 stars on the web When we checked in and went to our room we opened the door and the smell was horrible It smelled like smoke and booze the carpet was filthy the sheets had black grease stains on them and there were people partying in the hallway at 2am for hours My husband found a sewing needle in the carpet which our small dog could have stepped on We should have left as soon as we saw the room Worst hotel we ve ever been in- dump

We have stay several times at the San

We have stay several times at the San Antonio Drury Hotel with excellent service however this last time turned into a disaster My husband is disable so we need roll in shower but when we check in and went to room there was tub not what we had reserved So front desk was very kind and got us room across in plaza for roll in shower for 2 of the 3 nights we were staying We had to move across parking lot to get our new room but to our surprise we got bed bug bites when I inform the front desk all she said was she would inform housekeeping SO PLEASE CHECK YOUR BED FOR BED BUGS WE ARE STILL ITCHING AND PUTTING MEDS ON BITS

Before I write a bad review I will give

Before I write a bad review I will give corporate a chance to hear what I m going to write first Katierae301617 gmail com please email me

Hotel room robbed by staff

I have stayed at the Cleveland location 4 times now since last December 2024 The first and second stay were great The third stay was on December 1st and I stayed and checked out without issue After about a week I realized I had left my apple watch in the room no problem I checked find my phone and seen with my eyes that it was still at the hotel I called to let them know I had left it and would be returning to pick it up in a few days when I was back out that way The receptionist answered and told me that my watch was in the safe and described the band to me Once I arrived to pick it up the hotel manager told me that they had no record of my watch and that it was not ever there I left my information and chalked it up to my fault for leaving it there must have been a fluke somewhere The hotel was great so no harm no foul My fourth stay was January 23rd 2025 I forget things everywhere I checked out again no issues great stay Once I got home I realized I had left my business cell in the room Once again I check find my phone and the phone was located in the hotel This time I drove the 45 minutes back to get it While I was traveling to the hotel my phone was traveling to 788 East 90th street When I went into the hotel I asked to speak to the manager and let them know I had left my phone and watched it travel from here to an apartment building The manager told me that it was not his problem I asked for them to please see who cleaned my room and explained that this is the second time something like this has happened Again he told me it s not his problem Call the cops then I did in fact make a police report and there is a current investigation going on Apparently this has been an ongoing issue Bottom line is someone from the hotel is stealing electronics from the rooms after people check out They were just unlucky enough to steal from the same person twice I now have 2000 worth of my belongings stolen from their property from a locked room

Our car was stolen from the Drury Inn Suites

Our car was stolen from their Arlington Texas lot this morning This location is not safe Manager couldn t be bothered to get my family an Uber to the airport so they could get home after saying she would Pathetic After months of searching the country for the perfect car we found it in Knoxville TN and bought it as a Valentine s Day gift to ourselves My wife and son flew there to drive it home to Los Angeles Until this morning they were having an incredible mother son experience something I knew she wanted before he finishes high school and goes off to college The car was everything we hoped it would be and a thief felt he should have it so he took it We chose the hotel because it was supposed to be a safe location It s not DO NOT STAY HERE IF YOU WANT TO SEE YOUR CAR IN THE MORNING More info Hotel said they would be helpful with the investigation but refuses to turn over the surveillance footage What does it show that you don t want us to see Inside job The security patrol which should be 24 hours seems to only work until 5 00am Oddly enough the car was stolen at 5 32 How would the thief know there would be no security Was the thief connected to the hotel Someone obviously tipped off the thief about the car and the security schedule Drury has a lot of explaining to do

We stayed at the San Antonio location

We stayed at the San Antonio location The staff was amazing the room was clean and up to date We plan to visit again soon

It was fabulous

We had a family gathering 20 rooms at the Drury Hotel in Grand Rapids It was fabulous all the staff were friendly and very helpful Would highly recommend