Based on authentic user experiences
Gary Tarleton
6731 reviews
N/A
7 months ago
Unacceptable experience
Unacceptable experience Customer service manager Hayley is rude interrupting constantly not listening just talking over you Poor communication re issue resolution When writing to the manager Peter Cooke on several occasions no reply at all Good at installing and servicing but heaven forbid you have a problem Would not recommend this company
Nouri
6731 reviews
N/A
7 months ago
Buyer beware of terrible customer services
Slow installation process Not great customer service and even worse support Seems that once they install and get the money they leave you to deal with things by yourself Would not recommend them at all I now have to look for someone else who will take over the maintenance the door entry system and the cctv
Iwilleatmyhat
6731 reviews
N/A
7 months ago
Do not use this company
Do not use this company My elderly parents paid for a Service on their pre-installed burglar alarm system but asked for the alarm to be disabled as they didn t want it in use They were thinking about selling the property and wanted the alarm to be in a good condition The engineer who attended left them with a faulty alarm system which went off in the middle of the night on several occasions for no apparent reason On contacting the company again a second engineer attended who removed the battery My parents were then charged 90 Very unsympathetic customer service
Smilerlong
6731 reviews
N/A
7 months ago
AWFUL CUSTOMER SERVICE
If I could give this company no stars then I would The engineer so say replaced a battery which apparently isn t included in my contract The engineer who has visited my property before has always communicated what he had to do to the alarm system bit on this occasion he didn t say this bell battery didn t changing I didn t have to sign the a work sheet which normally I do Now they are arguing with me saying I have to pay for something I haven t had The lady was so rude on the phone to me She has no customer service skills If you read other reviews on this company others say the same about this lady
Ollie Taheri
6731 reviews
N/A
7 months ago
I recieved brilliant customer service
I recieved brilliant customer service from DS on refurbishing my alarm system They gave us brilliant advice on what alarm system to use in the end we created a mixing pot of texecom and pyronix products
Steve Lewis
6731 reviews
N/A
7 months ago
I would recommend this company
Darren Jamie installed our new system today and were exceptional I would thoroughly recommend this business
Marian
6731 reviews
N/A
7 months ago
My experience was excellent
My experience was excellent I received a timely and professional service from the outset beginning with the first phone call I made to completion of the installation Outstanding customer care from knowledgeable and competent employees The quotation and supporting information I received was detailed and informative The administrative support was friendly and helpful and the installation and guidance from the installation technician was first class We re delighted with the product too Thank you