Dtlr Reviews

I do not recommend this store

I do not recommend this store I purchased my son a pair of shoes on May 1st before 2pm paid 36 for overnight shipping did not get shoes until May 7th I reached out on May 3rd and was informed express shipping doesn t start until after the shoes are shipped On May 6th I reached out to FedEx because tracking showed label created but no package has been received from the shipper I sent customer service this information and asked for a full refund of Overnight shipping charges they gave me 15 and charged for ground shipping This company is a ripoff They never called FedEx to come pick up but yet I still had to pay for shipping and also tried to off a 20 off coupon No thank you I will spend my money elsewhere As long as companies think they can pacify you with a little coupon they think they can continue to do however Not to me too many other better shoe stores available to shop with

There is no actual return policy or customer serivce Don t believe anything you see on the website in emails receipts etc None of it is true

If you ever plan to return something or have any kind of customer service needs don t buy There is some weird relationship between stores and dtlr com where if you buy online and pick up in store you can t return to the store even if the store had it in stock But dtlr com can t give you a refund either since you picked it up from the store This is not in alignment with the language on their website and return policy

Placed an online order and woke up to

Placed an online order and woke up to cancellation with no explanation contacted the online phone number and was told the wait was 10minutes so I waited for only the phone to just hang up I should have read the reviews first because it s speaking loud VOLUMES but my son was so excited to only be let down by the lack communication

I will never do business with this

I will never do business with this scandalous company ever again Received wrong order sent item back asked for refund and no replacement to be sent I have been going around and around with them regarding this issue as proof of returned item has been received by them Customer service is atrocious and after dealing with this issue for almost 2 weeks still no resolution The BBB have been contacted so consumers beware

This company is one is the worst

This company is one is the worst companies ever The customer service is horrible never received any assistance with my order I paid for an online it was never delivered just out of 230 dollars I called customer service was able to get any help was talking down to me I will take that loaf on the chin but will never buy anything from them again

Delivery information on their website

Delivery information on their website promise will be shipped within 2 business days I placed my order 16th of March showed it was shipped on the 16th of March but its now the 22nd of March still no other update of when it will be delivered looks more like the product they are selling is coming from china which they should be truthful that its takes 30days for delivery

Terrible service

Terrible service Ordered a package 11 days ago and still hasn t arrived yet They claim to deliver orders within 2 days but that s just a scam Customer service Even worse I ask for at least some information regarding the whereabouts of my order and their response is usually an automated email that they re sorry that I haven t received my order That s bull crap That s the only and last time I order anything else from these guys

The store in south point mall in

The store in south point mall in Durham nc HAS THE WORST EMPLOYEES THERE RUDE CURSING THROUGHOUT THE STORE CALLING EACH OTHER THE N AND B WORD WENT TO BUY A PAIR OF SNEAKERS THERE UGHHH TOOK 15 MINUTES TO BRING ME THE SNEAKERS AND THEY WERE THE WRONG ONES THE ATTITUDES WERE OBNOXIOUS CRUDE HORRIBLE I M SURPRISE THEY ARE STILL EMPLOYEES THERE THE STORE COULD SELL MORE PRODUCTS IF THEY HAD BETTER EMPLOYEES THERE EVERYTIME I GO TO THAT PARTICULAR MALL AND I WALK TO THAT STORE IT S THE SAME RESULTS THE EMPLOYEES REFUSES TO MEET THE TERM CUSTOMER SATISFACTION SO IN CLOSING I WILL NEVER BUY FROM DTLR IN SOUTH POINT MALL IN DURHAM NORTH CAROLINA OHHH ONE MORE THING EVEN THE MANAGER WAS HORRIBLE

DTLR is the worst Customer Sevice on

DTLR is the worst Customer Sevice on the internet I ordered order 3668181 Tracking says delivered but it never was and the ring camera never recorded it being dropped off DTLR was completely unhelpful and rude on the phone They gave zero effort to help Do not buy from them