Dublinairportparkandfly Reviews

We returned to a broken head lamp

We returned to a broken head lamp We addressed it with the staff at the time and then took pictures and sent them to the email address provided They said they would look into it and haven t responded since This was in June So disappointed Will not use again and never recommend

BEWARE - UK company - use DAA instead

Booked through this company in error thought it was DAA parking tried to cancel as soon as I realised but was told there was a 15 fee to cancel - that s 40 of the booking It s a U K company so under U K law you are entitled to a breakdown of the fee as only allowed charge one for reasonable out of pocket expenses As soon as I requested a breakdown of the fee they stopped answering my mails I haven t yet received a breakdown or refund - I understand it was my error but a 40 cancellation fee is exorbitant and the lack of customer service is appalling - STAY AWAY USE DAA parking site instead it s cheaper direct parking not valet and Irish owned This to me feels like I was robbed - Also it says 5star reviews on the website this is a lie A lot of 1 star reviews here

I booked a date parking with park and

I booked a date parking with park and fly I cancelled booking within two hours and was I was told by e-mail that I would get a full refund They kept 15 for administration s fee that they said they wouldn t charge this company is very untrustworthy I m very dodgy about them I would not deal with these at all Stay well clear of this company

Appalling

They lied to me about how far they are from the airport I complained and cancelled the booking not until May 2024 They refused to refund and told me I would have to pay a fee of 15 euro citing their terms and conditions I think if they lie to you the terms and conditions don t matter I also think this is illegal I have complained to the competition and consumer protection commission They have forwarded my complaint to their enforcement section Don t touch them Any company that will lie to get your money is to be avoided

Avoid Avoid Avoid very dodgy

No shuttle to the airport on arrival told it would be 90 minutes until the next one free for all to get on the shuttle at the airport 16 people squeezed on a 10 seater wreck of a shuttle Poorly staffed by people who who don t know or care what is going on A third world experience at first world prices Wonder where their 5 star rating came from

Please be aware Car damaged

Please be aware They damaged our car Stay miles away if you dont want unnecessary hassle This is an awful company run by the amateurs that cant speak the English language First we arrived at the airport and the guy was half an hour late Thanks goodness we were quite early On the pick-up I noticed the massive scrape on the front rim of our brand new audi Q7 When I challenged the driver about it he could barely speak English The stench of BO and cigarete smoke in the car was unbearable We had to drive with the windows open At the moment we are in middle of legal precedings as they refuse to take ownership of the damage

Read T C s before paying Stick to the other reputable companies

I had booked this for a week holiday in Feb but cancelled due to the bad reviews I had read here as I didn t want to risk my car being damaged or be late for my flight The regular blue airport carpark costed maybe 10 more than here but I d rather pay that than have the experience I was reading by some customers here They kept 15 for a SERVICE CHARGE after charging for an admin fee when I had originally paid I had rang to explain and the person was just unprofessional Reporting them to the CCPC as there are numerous reviews here to support my claim

Just stay away and save yourself a

Just stay away and save yourself a headache I cancelled a booking via their website and called to ask why I had no confirmation email and was aggressively told by their employee that I hadn t sent an email and before and further communication could take place they hung up the phone I drove to the facility and was shocked that there was no security not even a barrier to stop people just walking in I drove in and wasn t stopped It s also isn t very close to the airport This review could easily have been avoided but when your customer service is shocking then people need to know

Wish I had of read these reviews before

Wish I had of read these reviews before I booked Service nothing to do with Dublin airport I lost out on parking price and booking fee that I paid online and had to pay AGAIN to dublin airport staff who were helpful but it was basically my problem to sort out I had to pay same fee again to remove car from short stay T2 parking Shocked to have been caught up in this and wish I had not have booked online like this AVOID at all costs Told unlikely to get a refund if I do I ll update this review