Duer Reviews

Rotting in obsolescence

This past Saturday I walked into my local DUER store after receiving an email mentioning that there will be a 20 discount this weekend I brought a pair of shorts up to the counter and the cashier mentioned the discount When I revealed that I am a DUER Loyalty member and I had some rewards points I d like to use as well I was informed that I had to choose between the discount and the Loyalty points as I could not use both Confused I stated that someone walking in off the street could get the same deal as me even though I had been a Loyalty customer for several years And yes this is the case I was attempting to use my points from their DISCONTINUED Loyalty program before they are worthless and now it seems as though these points are truly worthless Apparently my points will rot into obsolescence as Duer has given up on the program and people who helped them grow while they are attempting to expand their business Fortunately this is a competitive market and I have many choices to spend my hard earned money during these difficult times when retailers are turning their collective backs on customers as they try to sweeten the bottom line

Customer Service Non Existant

Return link on website has been broken for days Correspondence to customer service go unanswered Terrible customer service

A good friend showed me these jeans

A good friend showed me these jeans from them on clearance they were going to get Since it was their birthday coming up I said I d get it for them Ordered them ony for them to email me 6 days later saying they made an inventory error and would be canceling the order They offered 20 off a future order but the jeans were 58 off and now forever sold out as they replaced with newer model The right thing they should have done is offer the new model at the same price Now my friend is upset on their birthday and out the jeans they have waited so long for to go on sale so they could get them

Not at all What they say they are

Two things really stand out negatively First when you are shopping you are given size and fit instructions I got my pants from following their guidance and I could put 1 and 1 2 of me in them The Jacket said I should get Large The sleeves need two extra inches and so does the waste I am 6 3 and 204lbs Based on what they said about refunds when I was buying I thought no harm no foul Then as I went to get a refund I learned that is not true You are immediately hit with language saying your return must be approved etc I ve been buying clothes online for 7-8 years and this is the worst case of sizes not resembling anything real and then just the OOPS we meant to tell you we may turn down your refund I m still waiting on the email telling me how to return

Non-existant customer service

Non-existant customer service be careful jeans are decent but customer service is terrible almost AI based They screwed up my order and need me to jump through hoops to correct their mistake will avoid in the future

Phenomenal Canadian Company

Great quality clothing Canadian owned

Great quality clothing and wonderful

Love everything about this company from their products to their customer service Only a matter of time before the entire world is wearing DUER

Excellent quality and extreme comfort

Great quality clothing and wonderful customer service Have been looking for a long time for pants that are stylish but comfortable for cycling Duer s jeans in different washes plus coloured jeans and lighter-weight almost-sweatpants that look neater are so good Well made durable and stylish Everything is clear on the ordering website and orders arrive very quickly

Best quality clothes

Best quality clothes you will buy anywhere Go to there store and try somthing on you ll see what I mean I m speaking for men s clothes I am a man