Dukecraft Reviews

Disgraceful Company to deal with

Prompt service order was delivered within a few days and was well packaged However the wall art had blemishes I contacted the company and was told that the wood had natural knots BUT as the wood is plywood or MDF it wouldn t have natural knots I sent a photo of the blemishes and am still waiting for a reply I tried phoning but the phone number on their website is incorrect Watch this space for updates Update 5 8 24 - the company now say that they replied again however I did not receive any email I contacted them via eBay and got several very unhelpful or pleasant responses I am now awaiting another response having sent photos of what I consider the problem to be I would say that their customer service leaves a lot to be desired Update 6 8The company states that they relied to my emails However I did not receive their 2nd email and I have explained this to them They state We have made several attempts to assist you and provide clarifications but it seems our efforts have not met your expectations I would dispute this - they have made no effort to assist but only repeat what is on their website As far as I am concerned the item I purchased is defective with dents clearly visible but I am told this is natural The item is clearly of inferior quality and not worth in excess of 70 paid It looks good from a distance but on closer inspection it is not so good I will not use this company again They have not addressed the fact that the phone number listed on their site is incorrect 7 08 UpdateThe company has refused to accept that their product is inferior quality so I am now left with a piece that is not of an acceptable standard for the price paid Needless to say I will not be recommending this company to anyone 13 8 updateFollowing a visit to my local hardware store wood merchant I was advised that I was correct and the plywood was indeed faulty Duke Craft ate ignoring my emails even when I point out that under The Consumer Rights Act 2015 I am entitled to a refund on faulty goods I am left with no option but to take this further and will report the matter toTrading Standards 13 8What a pity I had to resort to this platform in order to get a response There may be many great reviews but there are many bad reviews also You are not a company that has any respect or consideration for your customers which is obvious from the reviews I have read Other customers have had the same issues as I have had 14 09 UpdateThe wall art has now fallen off the wall and broken Duke Craft refuse to take any responsibility saying it is my responsibility to hang the art work appropriately I hung it as per instructions on a smooth wall This company is a disgrace and refuse to take responsibility for anything They DO NOT care about their customers at all STAY WELL CLEAR