Dupray Reviews

Bought a Home steam cleaner 10 days

Bought a Home steam cleaner 10 days ago Used it once then on second use it failed to generate any steam Spoke to customer services and told I had to send a video to show fault and they would authorise return and a replacement Did that Got an email today to say I had to return it all to them to be examined and tested before they decide whether to authorise the replacement This will take weeks before I get a replacement for a faulty brand new machine and also take me outside the 30 day period to get a refund under the Consumer Rights Act Terrible customer service

Do not buy from this company I made the

Do not buy from this company I made the unfortunate error of purchasing from them and this is what followed Item ordered and paid mon item delivered tues item found to be totally defective tues contact made re refund replacement weds told to film the machine not working and upon receipt of said video they will determine if I am entitled to said refund replacement They are an e-commerce based outfit in Canada Told me that they would send out pre-paid UPS labels for the return and once they ve checked it over they would then decide upon their course of action Never in my born days have i come across such a shoddy outfit I am still waiting for the return labels and have contacted then twice since re this but not holding my breath Have initiated a complaint through my bank and will doing same through trading standards as product was ordered on dupray co uk Keep your money they re not worth the grief

Please Avoid if you care for your Loved Ones DANGEROUS Low Quality

Please Avoid if you care for your loved ones Dangerous product and a health and safety hazard I bought a NEAT Steam Cleaner and it stopped working no steam output Hot scalding water was leaking and I was lucky to have had just a small water burn on my hand and none of my other family members were hurt I opened up the unit and could clearly see a big hole in the water steam tank Photos attached It scared the hell out of me I contacted customer care and this is what their response You have bought a machine built in China and what more could you expect next time buy a model built in Europe I have an email with this response I shall attach the screen shot I felt cheated and felt I am being mocked and wrote back to them and the Dupray office called me first a lady from a USA number called and said what would I settle for I said I would never ever buy Dupray if the quality control is so bad I just said if at all you can do something please improve the product quality she insisted that I could get a replacement She said she will get back after discussing with her senior management This was on a Friday afternoon 3 days later Monday afternoon another gentleman called and offered to replace with a NEAT Steamer same Chinese build I respectfully declined the offer as I would not put my family and loved ones at risk I would rather buy a steamer from a company who values lives of people and has quality as a top thing I am so happy that I got saved without anybody getting hurt I don t mind having lost all the money I paid for the steamer

Dupray Neat steam cleaner

I bought a Dupray Neat steam cleaner because of its excellent Which review Shortly after the warranty period expired it developed a fault whereby when switched on it causes my fuse box to trip It appears to need a replacement on - off switch That appears to be very simple to fit but Dupray say they do not supply replacement parts and do not offer a repair service This policy is contrary to sustainability best practice and I will be suggesting that Which cease to recommend the product

Well an absurd policy

Well an absurd policy You seem to have no issues with selling the machine through Amazon including to Portugal have a distribution center in Germany but will only supply parts within Germany Yet you seem to have an idiotic policy where you cannot provide the parts a customer may need to operate the machine if for some reason an accessory is accidentally broken in other European countries I have read other complaints relating to this mediocre policy of yours and now l understand why Hopefully the machine will operate better then the idiotic policy practiced by your outfit Let s leave it like this I will participate this policy of yours to the European Consumer Protection Agency To be blunt -your company comes across as an unprofessional outfit hiding behind an internet site

RUBBISH MACHINE Made in China

We had occasion to use this machine only three times before it failed The boiler was generating steam but none emerged from the nozzle We followed the instructions and filled 50 50 with white vinegar and water and allowed to stand overnight When draining a lot of grey-black particles emerged We flushed with clean water more particles We refilled with the vinegar mixture and allowed to stand for an hour When draining more particles and something looking like a disintegrate red rubber balloon emerged Flushed five more times with water More particles and no steam from hose it seems the interior has collapsed There is no way to access the interior This is a RUBBISH MACHINE and probably dangerous to boot as it could overheat 160 down the drain Will get a Karcher next time

Terrible company

Terrible company I tried to cancel straight after making an order they don t answer the phone they don t reply to emails and they don t respond on the live chat

poor quality

Initially we were delighted with the performance of the steam cleaner particularly as we recently welcomed a new addition to our family However after approximately 10 uses we began experiencing significant problems with our home s electrical circuit whenever the steam cleaner was in operation Unfortunately today we encountered a more severe issue when the boiler malfunctioned and subsequently burnt out causing damage to both the appliance and our home In fact the mop itself even sustained burn marks and turned orange due to the incident

Months after enquiring still no products and no support

I researched and thought Dupray would offer a good product After a couple of months without stock I asked Dupray as to when they would have stock I was assured by the end of May 2024 I was told the reason for the delay was due to the issues in the Red Sea - which would cause a couple of week s delay - but not even one month Dupray have ignored requests for an update or why the delay if months longer than attributable to the Red Sea issues On their website they say their product comes from the EU which doesn t tally with their statement about the Red Sea - which would at worst provide some components - which could be air freighted if necessary I am now going to a different manufacturer having read other reviews