Duration Reviews

We ordered our bi-folds from Duration

We ordered our bi-folds from Duration around 8 years ago and have had one or two issues with them over time For each of these Duration have been extremely helpful and resolved each issue immediately exceeding our hopes every time no matter how long ago the initial order was placed I would not hesitate to recommend them to anyone who would ask and I would not normally do that Debs - thanks your help again You are a credit to the company

Great after sales

Great after sales Just wanted to say what a great after sales service Duration provide All too often this lets companies down but the after sales service provided by Lucy and her colleagues was exemplary Thank you Lucy

Top rated

From my initial enquiry Ken Dantes Mortimer the sales manager obviously knew his onions We bought Duration s excellent steel replacement Royale windows and Heritage range doors Absolutely delighted with the product and service I highly recommend Thanks especially to Ken who s genuine and honest advice from the offset is what encouraged my wife and I to make the 2 hour journey to the showroom and then place our order with Duration

Showroom Visit

We were recommended Duration windows by an independent Kent window fitters and decided to go to their showroom to review products We dealt with Ken throughout who booked us in for a viewing and a few days later met us at the showroom He was extremely pleasant as well as knowledgeable and we left with a firm idea of the exact windows bifold door and roof light that we want to buy Very easy and pleasant experience all round their windows are lovely

Great product

We visited the showroom and got great advice after selecting their Royale windows to replace Crittall windows in oak sub-frames Our window and door installations are now complete and we are delighted From the outside you wouldn t be able to tell the windows have been changed which was our intention Now enjoying a warm secure and quiet home

Duration Windows

I thought it would be a good idea to see the windows in real rather than just pictures online so I took a trip to the showroom Ken was extremely helpful and patient taking time to show me all of the options available I was really impressed by the quality of the windows

Superb customer service

Elise Laura and Willow at Duration Windows have been nothing it excellent Pulled out the stops to help us in our needs and queries and even managed to fast track a rectification through no fault of Duration Windows Outstanding customer service communications and support Thank you

Integrated blinds replacement

Our integrated blinds had stopped working but after a quick call and some details shared with Duration Windows Debbie Cornelius and Lucy Bonham handled this issue for me they were happy to replace the full set with no questions the original blinds were still under warranty They were quick to confirm all the details needed and to arrange a fitting date When the date arrived the Duration team turned up on time were very thorough polite friendly and cleared up everything afterwards and the replacement blinds are great Thank you

Excellent VFM and after sales

I have been using Duration for a few years now and their products are excellent value for money Very easy to deal with from ordering to delivery and the after sales service is great I dealt with Elise Ingram for after sales and she was always polite professional and helpful with great product knowledge