Duromaxpower Reviews

Subpar customer service and warranty

Subpar customer service and warranty experience I have a fairly expensive inverter generator that had the electric starter system and screen stop working during a prolonged power outage after a major hurricane After grid power was restored I reached out to DuroMax to figure out what the issue was and how to get it fixed The gentleman I spoke to on the phone was helpful but he didn t know what was going on and had to ask a senior member about how to fix it They sent me a list of places to take it for repair all of which are an hour away from me and would require me to rent a trailer just to transport the 237 generator to I did further testing with a multimeter and tried to reach out to DuroMax to give them the results of this testing to see if it would change the need to transport it The same issue as before happened where the person answering the phone had to ask someone except this time there was no one to ask They told me someone would call me back which they never did I called them back and was again told someone would reach out and they never did You can offer as long of a warranty as you want if you never honor it or make it a complete pain to deal with