Dustinhome Reviews

They sell used products as new

I purchased EVGA RTX 3090 FTW3 Ultra from DustInHome nl which is a quite expensive graphics card The delivery time was acceptable just about a month But the problem was is that what was delivered to me was not exactly a new video card right from a factory It was apparently a used product which was returned by some other customer I guess How did I know it was used I ll get to it soon The card burned after a few weeks of very moderate non-continuous work so I RMA d it back directly to EVGA and swiftly got a replacement which came in a retail box and fully packaged So I was able to compare the truly new card right from the factory to what I received from DustInHome nl The difference was that in a DustInHome nl one a few rubber plugs were missing the protective plastic cover from the radiator was missing as well and there were visible scratches on a PCIe connector itself which means the card was plugged in and out multiple times I am lucky I purchased the card made by EVGA since the post-sale support was coming from the vendor directly and it went flawlessly If I had purchased an Asus one for example I d had to talk to the seller and given this insight it s not something you want to do

Extremely unpleasant customer support experience after buying AirPods Pro that malfunctioned after 1 year and 2 months

Bad customer service slow and tedious issues remain unresolved and simply and extremely unpleasant experience Bought AirPods Pro in February 2020 at Dustin Home Product malfunctioned after 1 year and 2 months which does not fall under manufacturer warranty of Apple anymore However many competitors like MediaMarkt and Coolblue offer a 2 year warranty from the seller which is in line with a generally accepted warranty period in the Netherlands for such products After getting in touch with Dustin customer support I was promised a resolution as such products indeed should fall under warranty However after months of back and forth I was eventually told that they simply don t offer any warranty beyond Apple s manufacturer warranty of 1 year and that they are sorry for my loss The reason I bought with Dustin was not even that the product was cheaper but simply since back in Feb 2020 they were the only ones who still had the product in stock Should have left them in their stock Do not recommend anyone to buy with them Rather pay more or wait longer for your product

If i could give a 0 star review

If i could give a 0 star review I would I ordered home office equipement via my company They have made 3 appointments to deliver and still have not showed up Each time I had to put in a days leave to ensure I would be there Useless

delay and nonresponsiveness

My printer was supposed to be delivered on March 20th but they have changed the expected day of delivery 3 times already And the number they put in the email for customer support does not exist

Fake shop

Be careful this shop is a scam Ordered articles never arrived they don t want to return the money I had to report the situation at the police online fraud dept Crazy

No returns for desks furniture awful

Ordered a desk via work Chose IT The wrong desk came I contacted Dustin customer service 1 day later They refused to take it back because we cannot return them to the supplier resell desks What a scam

Scam offer

Found an item on their Norwegian webshop which was recently discounted black week offer I ordered the item and they charged the cost to my credit card 5 days later they say the product is not available from manufacturer anymore which is wrong as one can buy online directly from the manufacturer so they cancelled my order This is clearly a scam offer just to get you to get on to their webshop and buy something On top of this they are now also saying it will take a week for me to be refunded Seriously unhappy and will not use these guys ever again

Don t order there horrible service and support

I am a business customer and used to order frequently from them and Centralpoint 90 of the time there are issues with this company Either items are shown as in stock but are not and you end up wasting days and days waiting for the product they don t inform you Items arrive with boxes that have been opened the security seal broken computers arrive with no keyboard when the description stated otherwise For someone that used to order from them almost weekly for several years I recommend you to stay as far as possible from them It s a mess and their support is not helpful at all I will not be ordering there ever again