Dvla Reviews

Big thanks to Annila at co-op bank for

Big thanks to Annila at co-op bank for sorting my card problems after three failed attempts by other operators 10 10

More complex issue with European licence

I called the DVLA about a more complicated problem with a European licence today I only waited a few minutes in the line Not only did I speak to a knowledgeable person but he also tried to get out of his seat and really help me and search for my problem He could not help me at the time but told me what I needed to do next and next steps Thank you DVLA for paying good people to do a good service

They were good

It took 32 days from posting the hard copy form to receiving the driving licence Within that period they wrote to me for supporting documents which I sent them All mail went second class As follows 04 July I posted the application form 11 July I rang to ask if they had received it The agent said that the system does not log this information but that I should just sit tight and wait for the new licence 22 July I received a letter asking for further documentation I did not understand the letter 26 July I rang DVLA The agent explained why the query had arisen what kind of evidence I should send and what I should explain in the covering letter 27 July I posted the documents Royal Mail Second Class Signed For including covering letter and return envelope with enough stamps on it for Signed For return delivery 04 August I received the new licence and separately in my return envelope the documents I had sent Bingo With hindsight the trick was that I phoned and that the agent explained the logic plus what was needed Had we not gone through that I would have sent the wrong papers They struck the right balance between getting things right and getting things done

Card from paper-EXCELLENT FAST SERVICE

Card licence-EXCELLENT FAST SERVICE Paper to card- Wow impressed 10 days if not less from posting application to receiving my exchange licence Simple instructions and told about return procedure of original documents which arrived next working day

Applied for a retention document

Applied for a retention document and new V5 on the 11thApril Received new documents on the 16thApril Fantastic service thank you DVL

Reminder arrived 90 days before it was

Reminder arrived 90 days before it was due Did it all online on 5th December New licence arrived today 8th December Brilliant

Efficient and professional complaints department

The service I received from the complaints department at DVLA was efficient and professional I was pleasantly surprised by the way that they handled my complaint and the time that was taken to look into and resolve it

Excellent service

Applied for a new V5 on Sunday evening it was delivered 3 days later Excellent service thank you Bob DeathridgeRaunds NN96HJ