Dwarvesshoes Reviews

Bad communication make returns impossible

I ordered the size I always wear but the shoe ran small They said we need to return them within a week and in spite of this they do not answer emails for 5 days despite repeated emails Shipping it directly to China from California is 45-50 They said that if the shipping charge is over 40 to contact them They say we can ship it to Oregon but then they charge a 28 fee Shipping to Oregon would be 20 plus the restock fee of 28 that is 48 In both cases the charge is exorbitant especially since the shoes were a bit over 100 Who would pay a 50 return fee

No Practical Way to Return

Took nearly a month to receive my shoes shipped from China Wanted to return The website says that shoes may be returned within 7 days of receipt for full refund No shipping help label from company What they don t tell you is that UPS costs approximately 259 to ship shoe-sized box to China boots were 170 170 mistake ordering from a company with no practical means of returning Lesson learned

Avoid at all cost

Avoid at all cost Their return policy is onerous and ridiculous I wish I had read these reviews before The shoes appear to be well made but if you order the wrong size and want to return it the process is expensive and burdensome They want you to write down the value of the shoes as 20 so it doesn t get hung up in Customs in China

Do not order from this company

Do not order from this company You will have to pay enormous fees if you need to return or exchange It took me forever to get the address for their warehouse in this country so that I did not have to ship the shoes back to China But it ended up costing me more because of imposed fees Their customer service is abysmal

I love their shoes but customer

I love their shoes but customer services I bought two pairs 9 5 usa one pair Oxfords are perfect for me but other pair Loafers bigger like size 10 or 10 5 usa and I didn t about their return policy and customers has to pay any shipping expenses for me was 47 50 from MA I said that is ridiculous they respond You can send to our US warehouse but it s still will cost you 28 And guys and future customers don t buy it from them your nerves cost more than this cheap company Oxfords and Loafers quality very good but I just want to cry cuz I can t wear those pair of shoes

Wrong sized shoes no accountability additional expense

Wrong sized shoes turned up and I was told it was due to my error it wasn t I ve learn my lesson with US sizes previously At incredible expense having to return the shoes to China with the same dodgy instructions others have mentioned Not holding much hope of a refund Avoid at all costs

I finally received my leather boots

I finally received my leather Chelsea boots Not only are they NOT leather but when I opened the package the toxic fumes that flew out of the package made me cough and burned my eyes Now I have to return them and the whole process seems to be really ridiculous especially since they were shipped from somewhere in California where I live We ll see what kind of customer service I get and whether I will change my review Wish me luck

Dwarves women s retro mid calf boot

I purchased the women s retro mid calf boot in black they re a gorgeous pair of boots and comfortable but they leave black dye on my skin and socks I emailed the company to which they replied saying that due to the plant based dye they use the product will fade quickly and I should wear dark socks I then asked how to solve the problem of my skin being discoloured from the dye and they have not responded I m very disappointed as I d saved for a pair of good quality leather boots

Total scam

Boots I received are beautiful However States they re made in the United States on their website and they are not They ship from china The boots were at least a size too small despite being a US 7 5 attempting to return these items has been a nightmare I received an address that I was supposed to return them to via the post office however when I went to the post office the return address is marked as fraudulent in a possible scam Now I am stuck with boots that are too small that I paid almost 200 for I would not recommend nor trust this company