Dxbooking Reviews

decent flight poor customer service

What can I say Plane was delayed in Heathrow for 1 hour but I missed my connecting flight to Manila and had to wait in the Abu Dhabi airport for approximately 20 hours for the next flight Were food and accommodation offered No In fact I had to beg for it because Mobarak the guest services team lead at the airport was reluctant to provide these basic essentials Have I complained about it YesHave I received a response NoDecent airline with a budget airline level of customer service

Worst airline

Worst airline I have used Plane broke down and was 20 hours late no compensation They say because it is registered to UAE they dont need to comply EU laws in case of delays Also it took 6 months for them to repond to any of my feedback I called them 5-7 times they always said they will respons in 3 days When they finally responded it was clear they did not investigate the issue at all

NO RESPECT FOR HUMAN RIGHTS

I would strongly advise everyone who has had bad experience to write to CAA as these shysters don t have any accountability or ADR Also complete a county court small claim to teach them a lesson They should not have any access to UK airspace They should be fined heavily by the CAA and passengers refunded by the CAA out of the fines Shockingly abysmal service when things go wrong and they DO GO WRONG Abysmal human rights abuse of passengers frustration and inconvenience not recognised by these abusers Even the supervisor is an ignorant moron ignores customers Nick the I would never fly with them again Not recommended

Loyal customer of 13 years no more

Was a customer of theirs for 13 years Sent numerous emails about several complaints and questions Heard nothing back They are busy expanding but they can t hold onto loyal customers This is the first year I ll be looking at other airlines

Rubbish airline from start yo finish

Rubbish airline from start yo finish Ordered special Meal was told they haven t got it and there is nothing else to givd us it was 24 hours without food My luggage was damaged aswell but was told don t qualify as the bag photo hasn t got the tag attached Worst airline I have ever been Wouldn t recommend to anyone

My second time travelling with Etihad

My second time travelling with Etihad airways at first I thought great airline had no problems until my flight in May to Abu Dhabi Dinner was served and I practically swallowed hair about 12 inches long I was choking My husband had to help me we got hold of it pulled it out I could feel it coming up my throat not a nice experience I beckoned the crew member over showed her the hair She bought another meal over to which I could not eat it Anyway cut it short sent a complaint got a complaint number and have heard nothing since This is disgusting

Awful refund experience after family member death

I had to cancel my honeymoon due to a family bereavement provided the airline with all the necessary documents including death certificate but still haven t hear anything about my refund I constantly had to chase it up while going a really difficult time mentally Other airlines have refunded my flight with the exact same documents I provided to Etihad it has been over a month and haven t heard anything from the airline and tired to constantly having to chase it and being told they are waiting for the medical team

Appalling website

Appalling website They haven t got their act together in 10 years Won t allow payment section to load on smart phone or laptop Despicable offering Run by total charlatans

Abysmal Customer Service

Flight from Heathrow was delayed which would have resulted in us missing our two onward connections Despite us having checked in Etihad insisted it was our travel agents responsibility to rearrange flights They offered absolutely no assistance I believe Etihad make it as difficult as possible to complain and seek compensation - they don t respond to messages and seem to employ ongoing delaying tactics Their customer service is abysmal We will never ever fly with them again