Dygma Reviews

Customer support felt great for a

Customer support felt great for a while I preordered a keyboard that had a delivery date non-kickstarter pre-order I did not kickstart the project I waited for a preorder with a set time for delivery Timeline kept shifting from late august to now December and still haven t received my keyboard My keyboard had been sent in November and it has been more than 22 days when the stated delivery time by the company is 10-12 Keyboard hasn t moved from customs in over a week even though it cleared customs a week ago Company stated they had to wait 22 days travel time before being able to open an investigation and has said the investigation could take a week or more Company also stated that if package is deemed lost they will send a new keyboard with express shipping to get it sooner Why not just use the better shipping to begin with on a 600 keyboard From the discord software support at launch was a disgrace though I haven t had the ability to use it since all of the delays and my missing package Supposedly they have worked on it quite a bit and it has gotten a lot better Though you still have people complaining about keyboards arriving at doors with missing default configurations that have to be reflashed onto the keyboard and maybe sometimes when flashing the keyboard you lose the layers and have to remap them Overall I feel like I paid a premium price and have yet to feel like it was a premium experience I really like the layout of the keyboard and want to continue to give it a chance but be weary of the open and honest attributes they claim as you may get incorrect information I don t feel like a valued customer at all They have quite the loyal fanbase and I keep being told by the discord that timelines are shifted and unknown and sometimes kickstarters don t even send out products and just go missing but I did not back a kickstarter I pre-ordered from their website a couple months from the late August release which was not met and was delayed by months I still think having paid an excess of 600 for a keyboard I should be getting a better experience instead of repeatedly reminded that they are a small company or that they are dealing with shipping thousands of keyboards each week and something is bound to go wrong with some of them This isn t their first rodeo with kickstarting or releasing keyboards so I don t think an excuse of being a new little company is reasonable