High-end loudspeakers for home systems professionals and cars
Based on authentic user experiences
Paul Lewis
6731 reviews
N/A
6 months ago
Arrogant and contemptuous
Most appalling customer services and communications for a prestige company Having spent over 120 000 on Dynaudio speakers in recent years I don t expect better service than anyone else I just expect some response And it s not the first time Dynaudio firstly make it a very difficult task to contact them leaving open only an online messaging service I have contacted them several times for advice on a number of issues I have experienced with their products from XEO30s to Confidence 50s - not a single reply was received I have a number of sets of XEO30s in high-end rental properties I own none of which work through the Wi-fi Connect box - the most clunky Wi-fi connection I have come across with unintelligible instructions in English Perhaps Dynaudio believes their product is so good they don t need to provide customer support - it isn t and I will be swapping for other brands just as good Focal B W etc
harvey stubbs
6731 reviews
N/A
6 months ago
They are Chinese owned
They are Chinese owned not Danish and only a few of their products are made outside china
Peter
6731 reviews
N/A
6 months ago
The service is disappointing
The product quality is satisfactory However it s important to note that the service may be disappointing for those with older speaker models The lack of support for these models casts doubt on the company s commitment to its customers This experience suggests that the company may not meet the standards expected of a reputable business
Peter
6731 reviews
N/A
6 months ago
Service Quality Declines Under New Ownership
The product quality is maybe still fine It s important to note that the service is deeply disappointing especially for those with older speaker models I contacted them requesting a wiring scheme for an older product and they flatly refused to provide it which was incredible The lack of support for these models seriously undermines their commitment to customer care Furthermore it appears that since the company was taken over by a Chinese firm the standards have noticeably declined This experience indicates that the company is moving away from the reputable business practices it once followed
Coll
6731 reviews
N/A
6 months ago
Customer service never answers
Customer service simply never answered me I sent 2 emails to ask informations about a BM5 MKIII remote control but they didn t bother to answer me
Harris AR
6731 reviews
N/A
6 months ago
They are not by accident one of the
They are not by accident one of the best companies in the industry Great speakers great customer service Can t understand the other comments I spoke with them a few times and they are always ready to help and give me the best solution
DM
6731 reviews
N/A
6 months ago
A friend got me into high-fidelity
A friend got me into high-fidelity audio years ago and I started to build around a small handful of brands in my A V setup Dynaudio is a highlight of that experience Amazing craftsmanship quality and experience
Sidevalve
6731 reviews
N/A
6 months ago
Bought a set of new Emit 50s of Amazon
Bought a set of new Emit 50s of Amazon in February they were sold and shipped from the Audio Advisor store Upon setup I noticed one grill corner did not fit flush and had a noticeable gap I then emailed Dynaudio customer support They responded in two days asking for a picture I sent a couple of pictures and they responded saying that the grill would be covered by the warranty Shipped the replacement grill within two days That s is great product support from a great company