Dynoplumbingkent Reviews

Just had Matty fix a leaking BV and he

We just moved house and the innevitable leak has happened right away in the kitchen Matty from Dyno did a great job in record time Friendly service A delight Thanks

Top job done by Jay

Just had Matty fix a leaking BV and he was excellent Very courteous and professional

Toilet repair

I was very impressed with the professionalism of the plumbing engineer Carl Simpson He was friendly and efficient He diagnosed and rectified the problem faulty cistern flush mechanism very quickly and explained what steps he had taken Based on my experience I have no hesitation in recommending Dyno Plumbing

Awful

I have access to plumbing and drains cover via my British Gas account by paying a Financial Excess for each visit A BG engineer came out on Saturday 12th Dec when my boiler was making a strange noise He looked at the hot water tank and said I would need Dyno-Plumbing to come out for one part he could not fix He booked an appointment for me there and then BG are fantastic by the way and a Dyno-Plumbing engineer came out on Monday 14th December Very friendly nice guy who looked at the tank and said it needed a replacement part which he didn t have He suggested turning the tank off every night to reduce the leak and said he would be back on Thursday to fit the new part He talked a lot about me giving him a good review and made sure I had a beautifully illustrated card with details of how to do so so I duly gave him 10 out of 10 Huh Thursday came and went with no contact and I wondered if he d meant the Thursday after - Christmas Eve I was turning off the tank every night and checking it and it looked ok but it sits on an enclosed wooden plinth which means you can t see underneath At about 9pm on night before Christmas Eve I was sitting peacefully watching a film when all hell broke loose as all the mains smoke alarms in the house all suddenly went off Dashing about trying to find out what was going on I saw that water was coming through my hall ceiling under the water tank and had gone into the electrics fusing them and causing the alarms to sound I was scared so I shut off all the electricity in the house including the boiler I called British Gas again and my son and I sat there until about midnight freezing cold and lit by candles wondering if the ceiling was about to come down and if we would even have a Christmas this year Another engineer came out from Dyno-Plumbing Alex who could not have been more helpful or kind but there was nothing he could really do without this part that was needed apart from shut off the water tank But at least he reassured us that we could put the electric back on He was an absolute gem I called Dyno-Plumbing the next day Christmas Eve and told them what had happened and how upset I was Another engineer came out said he d picked up one of the necessary parts from the office on his way and replaced it there and then fixing the problem All well and good and I was happy with that until he started saying that if the previous engineer had left it leaking that was on me and I should have been told this otherwise they would have shut my whole house down Asked him about the damage to the ceiling where a large brown watermark was developing along with the wet and flaking plaster and he said it would be up to the boss if he wants to put his hand in his pocket for a tin of paint I said it looked like more than a tin of paint would be needed to me and he said nah just sand it down and paint it over Then he again went on and on about me giving him a good review don t you link me with what s gone on before I need my bonus and left I was left with a soggy marked and damaged ceiling and no smoke alarms for the entire Christmas period as every time I tried to reinstall them they went off again I was told the Boss would contact me on the Tuesday after Christmas but no call came and when I rang the office there was no reply To say I am disgusted with this shoddy and unprofessional treatment is an understatement Why was I not properly informed of how potentially serious the leak was Why did the first engineer not get the part and come back and fix it And the attitude of entitlement from two of the engineers was staggering A good review needs to be earned not demanded Well here is my honest review and the one that you have properly earned I would not use this company again

Failed to carry out work

Called to carry out work told needed to call back never heard again Rang Thier office told plumber would not be coming back The 7in piece of pipe splice must have been too much for him

Do not use this company I have found them unreliable and disappointing

Do not use this company because they are not reliable in my view I am covered by a British Gas agreement for plumbing which is done by their subsidiary Dyno Plumbing I had a problem with my kitchen tap leaking nearly a litre of water every day They gave me an appointment for 25November 8-6pm but cancelled the appointment and could not offer me another appointment until 6 December 12-6pm They rang at 4pm on 6 December to cancel the appointment again The earliest appointment they offered was 2 days before Christmas Eve on the 22 December What mother can stay in all day on that day when they want to finish their Christmas shopping But I had to accept that date as there was no alternative offered I have put in an official complaint to British Gas about their subsidiary Dyno I am now having to find a private plumber to fix my tap as a fall back should Dyno fail to turn up again Dyno has failed to turn up on 2 occasions to do a small job like a leaking tap I would not trust them to turn up to do anything more serious Surely British Gas can offer a more reliable service than this

Poor appointment keeping and customer relations service

Dyno plumbing is one of the worst companies to work with I am with British Gas and their subcontractor is this god forsaken organisation They do not offer alternatives even when I explained my case is also an emergency They claimed they had a risk to life emergency after I complained to British Gas that they have postponed my service to the following week I have worked in the maintenance sector and I do not understand how or why the whole team in an organisation is asked to focus on one emergency when there are other emergencies across the area Honestly the first day I got a text that they will be the company to attend to my plumbing tap issue I had my jitters because I have always heard of their bad service and most of their reviews don t speak well of them If it is not a disappointment in keeping appointments it is a disappointment in delivery or quality of work Honestly if they still remain the subcontractor for British Gas I will have no choice but to withdraw my insurance cover from them Dyno is not a reliable

No show from Dyno Plumbing

I have a British Gas homecare agreement which included plumbing and drains cover I arranged with British Gas for a repair to be done to two leaking taps in the downstairs toilet The appointment was booked for Wednesday 24th May between 8am-6pm I had a call in the morning of the 24th May from Dyno Plumbing who do the plumbing and drains cover work for British Gas to confirm the plumber will be visiting today between 8am - 6pm and that I would get a call from the plumber when he is on his way to my property I then got a call at 4 30pm from Dyno plumbing to inform me they would have to cancel my appointment because the plumber had to attend an emergency appointment I advised Dyno Plumbing this was not acceptable to be told at 4 30 pm they were cancelling my appointment as I had been waiting all day for them to arrive I have complained to British Gas and cancelled my plumbing and drains cover with them and will be arranging for s local plumber to fix my taps instead