Earthlink Reviews

EarthLink has been pretty good

When it doesn t rain we have great service

Earthlink rep intentionally misled me

I called and spoke to a rep about internet service I was told only that once I signed up and paid 80 dollars my router would be shipped He said it was easy to activate from the app There is no instructions whatsoever on the app to do so So I called and was told it was about 97 bucks to activate it What Wouldn t any sane person think that was entirely misleading And it should have been brought up when I spoke to earthlink I m a 100 percent disabled Vet and my money is extremely tight I would never have signed up if I knew that I would have to pay 97 in advance to just activate service Don t be another victim like me Avoid earthlink like the plague

They Cannot Manage Their Accounts

I use Earthlink for email In the past two months my password which is quite complex has become invalid Now our account is under my wife s cell phone I called on my cell because she s at work They won t talk to me I ve had Earthlink email for decades Time to move on I think What terrible service

If I could give this company zero stars

If I could give this company zero stars I would I recently moved to a new city and decided to give Earthlink a try I immediately regretted by decision I work from home and rely on the internet On average I get under 1 download speed and less than 1 upload speed I have called their support team 3 times this week and spent hours on the phone with no solution They nickel and dime you support is horrible - they promise to escalate and nothing happens - they promise to call you back and nothing happens I have to rely on the hotspot on my phone to do what I pay this service to do And when I asked for a credit or refund because I can t use this service - they offered me 15 come on what a joke

The worst internet provider I have ever dealt with

I work from home and my internet went down on 09 29 23 and earthlink has provided nothing but lies and delays Everyday my internet is down I can not work I have already missed 7 days and counting Worst customer service I have ever experienced They promise a technician will come out I wait from 8-5 and he never shows up Avoid this company at all costs

If only I could leave zero stars

If only I could leave zero stars why does it take 7-10 business days to fully be removed from your internet service kinda feels like a punishment for switching services Do a bit more shopping find a better deal - or do what earthlink does and just use AT T

Trustpilot needs a zero star option for

Trustpilot needs a zero star option for companies this bad We had sporadic weekend-long outages for a while and now our internet hasn t worked for more than a few minutes at a time in a month Our computer and modem are newish we re both tech-savvy and we ve done all the bogus fixes they ve suggested Don t waste your money or frustrate yourself by dealing with Earthlink

Absolutely the worst customer service

Absolutely the worst customer service I m on day 7 of no internet since no technician could be booked til Wednesday Technician was supposed to come today between noon-4 yet still no technician has shown up Been on hold for the past 25mins waiting to talk to customer service I explained I had to take off work today to be here and they seem to not care what so ever I would highly recommend anyone looking for internet look elsewhere

By far the worst company in

By far the worst company in communication and service My internet was disconnected yesterday got it back up to date same day and the next day it s still not back up and working Agent says it ll be on Monday From Friday morning Ridiculous Even when getting the internet installed on my moving day they changed my dates around because it was more convenient for them to come on a different day than I scheduled If I could go back to Spectrum or Verizon i would But they are out of my area

Absolutely horrible

Absolutely horrible do not use this internet service I canceled my account and while on the phone with the rep Alexa they took my money out anyway and she stated they will put it back after receiving equipment when I asked why she wouldn t give a valid reason The internet service is overprice and not at all worth it I was on the phone with her while I noticed right after she canceled my service she charged my account which is totally ridiculous I filled out the form and I m returning the modem today I ve only had it for a month and wasn t under contract If I could give you all a -15 I would