Eastbourneauction Reviews

Experience not good

Experience not good sold items before with them And at the time ask for them to be represented in small lots which they didn t do so I mention this to them about this but too late as items were listed Move on couple of years I bring some items in to sell sorry can t accept your items as u complain to us before Totally shocked with this outcome but happy to take my money when I purchase things so never again will I bid at your place a local customer lost

Complete disregard for integrity and their customers AVOID

I have now opened a legal case against Eastbourne Auctions after trying and failing to find a way to engage them You cannot speak to anybody on the phone when you call as heir automatic system simply does not give you that option - they only deal through Email and then anonymously My legal claim is due to them delivering two items that were valueless Firstly a Jimi Hendrix vinyl LP that was terminally damaged obviously after the photos on line were posted on the Saleroom prior to the damage I paid over 100 Secondly a valuable Pink Floyd LP that was sent with a completely different and worthless title inside the photographed sleeve Please be warned of this - I am joining the many others on this site who have also been treated with complete disdain and ignorance by Eastbourne Auctions I iinvite them to respond UPDATE - Eventuall after many attempts I have received this Email which completely ignores the terminally damaged and very expensive Hendrix LP that Dears SirLiam our cataloguer has today explained to me the contents of your last email The way we understand it is that you claim that one sleeve does not have the original record inside We are unable to either prove or disprove this There are crooks in the market place that will remove the original and replace and whilst we do not accuse you of this we cannot rule it out or prove it or differently We make no accusations in this matter at this stage In an effort to bring this matter to conclusion please return the complete lot in dispute and we will refund you the hammer price and buyers premium in accordance with our terms and conditions We await sight of the said lot in order we can process the refund Please note we do not offer partial refunds we will return the lot to our vendor the surviving partner of a deceased gentleman and take further instructions in this matterFor your information in the event you attempt to issue us with a court summons we will deny responsibility and refer you to our vendor we have already made payment to her We refer you to our terms and conditions Kind regardsPaulDraw your own conclusions

Bought a doll at auction for 50

Bought a doll at auction for 50 paid taxes 20 and shipping 22 received a doll with damaged eyes The auction told me they were not responsible Avoid

Thank goodness I read these reviews

Thank goodness I read these reviews I intended to bid but the 30 charge is ridiculous and the postage terms are also ridiculous Won t bother Thanks reviewers

Eastbourne Auctions A Hellish Nightmare I wish I had read these negative reviews before

I wish I had read these reviews before getting involved with this nightmare online auction room Impossible to get any decent information about anything before bidding for example whether an electrical item they had barely described is 240V UK voltage I bid 50 on an amplifier shown with one poor quality picture and poorly described but at least offered with it s original shipping box They then added a 14 charge for the service of taping the shipping label to the box I disputed the 14 packing fee because the auction was for the amplifier with a matching box that if unfit for purpose should not have been advertised Instead of making it simple to book a collection they refused to give me weight and box dimensions until after I paid The messages I received were rude unprofessional bordering on illiterate One of Eastbourne Auctions moronic replies reads Sir what is absurd is you have failed to pay and are asking ridiculous questions Moreove you seem intent on compalinging for no reason We will pack and weigh when you have paid is this absurd The staff s attitude is shockingly unprofessional A response from the managing director was requested to no avail After paying the 50 I had bid plus the 20 auctioneers fee I still did not receive the information needed to book collection so I again requested box dimensions and weight The next day I received the box dimension but still no shipping weight I had to ask again for a sixth time The next day they finally told me the weight I immediately booked a 30 UPS express collection and emailed a shipping label to Eastbourne Auction who replied Hello We have attached your label to the box A few hours later they emailed me Dear Sir UPS have been to collect your parcel but refused to collect it Kind regards UPS later emailed me Our driver made a collection attempt however the item was not packaged therefore not ready for collection The auction house would need to be contacted to ensure the item is packaged and ready for collection Eastbourne Auctions also sent me several blunt threats of additional storage fees that would quickly result in me losing the item I had paid for and thus the 30 paid to UPS for collection These nasty threats included statements that their terms and conditions give them a legal right to re-sell uncollected items in their next auction They ignored my messages with photos of the item I had bought that proved I had bought an amplifier with its original shipping box that simply needed taping up My requests for a photo of the box which I was told had my Parcel2Go UPS shipping label attached but was allegedly not packed were ignored Clearly Eastbourneauction were attempting to extort an extra 14 GBP from me for taping up the box or keep the item uncollected so they could start charging storage fees in accordance with their terms and conditions many of which clearly contravene the Unfair Terms Conditions Act 1977 the Trade Descriptions Act the Sale Of Goods Act and UK Distance Selling Regulations I was left with three choices 1 Let them keep it and lose a lot of hard earned money 2 Waste more time and money by taking a train from London to Eastbourne 3 Hire a local Eastbourne minicab to collect from Eastbourneauction The brilliant mini cab driver was perfectly happy to buy a roll of tape and drop the taped up box down the road to the UPS collection point I sensed immediately that Eastbourne is full of honest helpful people and although my faith in positive kind human spirit had been slightly restored unfortunately I had also experienced the nastiest human specimen that had I known I would not have gone near with a ten foot barge pole let alone placed bids with Eastbourneauction

Dreadful service unhelpful and extortionate

Dreadful Online card payment system not working and bank confirmed that it was a problem with the auction house s payment system - does not meet latest online security standards Auction house refused to sort out Unhelpful staff When I arranged for my courier to pay cash to get round their broken payment system they extorted additional money by way of increased commission for the delay I buy from hundreds of auction houses each year and this is without question the worst experience To be avoided

Awful

Never left a review before but this place is so bad I had to Avoid at all costs 19 80 to post cuff links Also it s almost impossible to get through via telephone as they have installed a purposefully convoluted automated answering machine When I did get through the member of staff was incredibly rude I buy a lot from auctions and I ve not once made a complaint completely abnormal experience

Several aspects of this purchase which

Several aspects of this purchase which I find necessary to complain and write a review 1 Condition report of Artwork inaccurate 2 No in house transit insurance offered 3 Arrived 24hrs late by recommended Courier 4 Despite the work being well packed Glazing and frame arrived in a damaged condition Be aware