Eastlondonparasols Reviews

DANGEROUS HAZARD- do not waste your

DANGEROUS HAZARD- do not waste your money or health on the bases- they come bolted with splinter causing wood rusty huge flat nails and are impossible to open without professional intervention Overpriced scam Horrific customer service AVOID

Do not waste your money

Do not waste your money These are of no use in an English garden You are supposed to bring them in at the first sight of rain they are very heavy awkward I am 82 I was supposed too to spray it with water repellent why was this not done at point of manufacture Mine had mould growing on the inside within weeks It has also faded in the most extraordinary way The after sales service attitude was discourteous to say the least I repeat do not buy Simply not fit for purpose Asked to change this review 18 months later 1000 binned For the umpteenth time DoNotBuy

Extremely poor level of customer

Extremely poor level of customer service Shipping was more than double what is displayed on the website I was promised a certain colour and then told 4 days later it was sold to another customer Very unprofessional Look for these direct - they are 70 rather than 400 Crazy markup

I bought the pink Bali one and it s a

I bought the pink Bali one and it s a nightmare It s too heavy to put up no way can one person do it and you have to be as strong as the Hulk to do it First sign of rain the gold pattern turned black although I sprayed with best water repellent on the market the slim drum base is not strong enough to keep it up in any breeze what a total waste of money It s going to the tip at the weekend very very disappointed of wasting our hard earned money

Absolute waste of money impossible for

Absolute waste of money impossible for one person to put up you need at least two Has to be taken down at the first sign of rain the company don t provide water proofing before delivery Managed to open mine maybe three times last year and zero so far this year as there is no mechanism to help opening what is an extremely heavy parasol For the exorbitant price charged some sort of winch should be standard Would definitely not recommend unless you are training for Iron man

Beware of credit card fraud

I haven t even received the product and I have had two attempts of fraud on my credit card associated with this order Was supposed to be delivered today no sign of the delivery wrote to the company OOO from 4pm Buyer beware here I think

Cheep Chinese imports

So our parasol arrived in a damaged box the parasol was filthy dirty with what looked like black mould on it Having sent pictures to the company we were told to return it as they couldn t provide a replacment During our correspondence I found the company to be quite the victim nothing was their fault they didn t answer questions I asked and really didn t care that we were being inconvenienced by their shameful service this is a 800 umbrella at the end of the day I expect a clean undamaged quality item I decided to check the validity of the claims that were being made Offices in central London and Surrey complete with swimming pool and tennis courts Not the little cottage industry that s described more like sweat shops in China I think and judging by the reviews on here and business acumen displayed I have no reason to think otherwise Buy elsewhere

Poor customer service

I m very disappointed with the quality of the parasol base I purchased it broke after regular outdoor use and I was told it wasn t weatherproof which makes no sense for a product clearly intended for outdoor use The customer service was unhelpful and offered no resolution I won t be buying from this company again

Fantastic

Really helpful customer service - plus the parasol and base look beautiful and add a touch of glamour to my garden Many thanks