Eastmidlandstrains Reviews

Awesome make virgin and others look v

Awesome make virgin and others look v poor Food awesome on time and great staff both in lounge and straitions and onboardAwesome iod other rail companies were like this I would use the train more

We use East Midlands Trains on a

We use East Midlands Trains on a regular basis the service is always brilliant and if we do get stuck their Twitter team comes back quick The local Matlock-Derby train needs a bit more capacity but apart from this its excellent

Good operator reliable and efficient

Been using my local line more and more instead of driving It s reliable and efficient service is well priced and never let me down Only limitation is the number of trains that stop at my local station but I appreciate this is down to the commercials and number of passengers using the service Thanks for making life a little bit easier and I will use the train a lot more now I can rely on it

Great customer service

Booked the wrong journey by mistake they were happy to refund with no charge and re-book the correct dates

My friend s phone got stolen or lost

My friend s phone got stolen or lost where his return ticket to Nottingham and money and bank card everything was in the phone case But I noticed my friend stayed calm he said customer service of this train line is very good We called the available number to ask for guidance on what we could do next but the queing was long Luckily we managed to retrieve the booking number through screen shot on video chat of Facebook messenger that we downloaded on my phone as Gmail didn t let him login on my phone Then we went to the St Pancras East midland information office What impressed me was this manager Hasan Tafader so ready to help us all sorts of passengers some panicking some of us lost He was telling people which train to go to and so on whilst listening to our unfortunate situation and he actually helped us feel relieved by his calm demeanour At times London can appear cold because of all the husling and bustling but we felt looked after that day Good one East Midlands trainline My friend who I was meeting after 13 years got home safely as the manager took the booking reference and checked something and wrote slip for my friend We really were impressed with how calm and wonderful and helpful this manager was I had to take his name as he played important role that day in appreciating goodness in human beings and this trainline

Hassle-Free Friendly Service

I wanted to swap my ticket for a different date time but couldn t do so via the app as I d purchased mobile tickets I rang the helpline and within 5 minutes my ticket had been swapped and a refund had been issued - no fuss no hassle no difficult procedure that is just used to try and take your money All completed with a friendly helpful service from Umer - thank you East Mids Trains

BRILLIANT SERVICE

Each time I use East Midlands I am blown away by their telephone booking team A big shout to Sarah in their customer service department she was beyond kind to me and I would like her to know how much I appreciated her help The staff on their trains are very helpful so a BIG SHOUT to them all

Amazing staff at Nottingham station

I can t say enough how amazingly helpful staff were at Nottingham station yesterday Stupidly I had my ticket downloaded on my phone which died just as I got the station The staff at the desk did everything they could to get me home The gentlemen at the desk produced a power bank and the lady got me a cable to charge with that waited till my phone had enough battery life to switch on and took my ticket information down and wrote a slip for me to get on the train The gentlemen even give me his power bank after and told me to keep it on me at all times Added to the magic of it all that it was Christmas but I was so grateful for their help At the entrance to the station the gentelne who had seen my phone die walked me down to the train and double checked it was the correct one foe me to get on It was little like VIP service all because I was a dumbass who didn t print off my tickets Lesson learned But I do really want to say thanks to everyone who helped me yesterday Sunday 23rd Decembe at Nottingham station