Eastpesa Reviews

this review may change if they respond

my first transaction from mpesa to neteller 5 days ago has not even been responded to with a confirmational email despite trying to communicate with support i just put little cash what if i had put alot poor service

I initiated a transaction so that the

I initiated a transaction so that the will be sent to my Skrill account on 20 01 2023 Up to now no money No communication whatsoever They are just keeping quiet and I am here scratching my head It is very unfortunate for something like this to happen Sadly I hadn t visited this site because if I had I could not have used their services at all

Incompetent its been 5 days since I

Incompetent its been 5 days since I made a transaction to neteller and it has not been finalized Their is no communication when sent an email it s just an auto reply you will get as feedback You guys are not serious even the phone number you gave does not go through leaving me wondering if you are a scum I

Can t Handle Large transactions

Can t Handle Large transactions They claim that the max transfer is USD 500 per day but when you transfer an amount above USD 100 your transfer will be kept pending for ages Then they will advice that skrill has new security features and you should keep your transactions less than USD 100 When you ask them to refund your money because the large transactions aren t going through there will be no communication after that Emails and Facebook messages will be left seen but never replied to by Anne - their support personnel I sent money on the 2nd Dec 2019 it is now 2nd March 2020 no update no communication nothing just dead silence and my transaction shows pending status till today Most horrible service I have ever experienced If you need to send money urgently or at all DO NOT USE EASTPESA

Total scam AVOID

Total scam AVOID They have a pattern to bait you by processing smaller transactions until you deposit a larger amount with them then hold your money in pending transaction for several months until you give up

Thieves

Do not try these guys if you have another option They charge the highest fees IN THE WORLD and they re the slowest to process any transaction You ll be forced to write them an email after every of your transaction is late by days The only transaction that takes place instantly is deposit by Mpesa Edit Their site now only works to collect money It just sits there You can t send that money nor can you withdraw it from the site I ve not been able to for close to 10 months now They re just waiting for you to forget that money

Bad Experience

CLASE INTERNATIONAL LIMITED through Eastpesa Website take funds but fail or delay to offer services paid for Of late they communicate with you until they receive your payment That will be the end of your communication with them They will not answer your calls emails or messages through their social handles If you use another communication channel say a different mobile number or Facebook user you find them because they treat it as their new potential victim But upon identifying yourself they give you PR answers and avoid it thereafter

They are not genuine and their pay bill should be shut down

I deposited fund on 11 06 2023 and to date I have not received the funds Their phone numbers don t work I called Safaricom and they gave me the email attached to their pay bill A guy called Robert was responding until 23 06 2023 when he told me to email support level 2After that Customer care contacted me to verify my account On 26 03 2023 my account was verified I requested a withdrawal to mpesa which they are charging Kshs 725 which I was willing to give up but the transaction has been pending since then and there s been no further communication Legal recourse seems to be the only way