Easyfurniture Reviews

Terrible experience buying a bunk bed

Terrible experience buying a bunk bed Bed came in 11 different boxes about 6 days late Then one part was badly damage Customer service did not care any less about my issue bed over 700 unable to understand enough English to resolve issue Had to mark diagrams sent over 15 emails and 10 later still waiting for the part that was damage Money offered as compensation was an insult My girls had to sleep for 5 nights on the floor Simply avoid

Order only arrived a few days ago the

Order only arrived a few days ago the bed I ordered completely smashed apart the packaging was barely attached Being refused a refund even though I have followed the rules photos have been sent to them over serval phone calls as you can guess they don t have any staff who speak clear English let alone type it on a email Best the can do or shall I say will do is give me 40 pound discount but not a full refund Disgusting service Avoid Who wants a smashed up bed they even told me to still make the bed and use it until they can get one to me I m pregnant and no I want my money back This is not an English company like they make out or based in England it s Germany so probably explains the lack of everything

Dreadful experience

Dreadful experience with this company Ordered a high sleeper in Sept It arrived on time but was extremely difficult to assemble and had parts missing Ordered pink tower set but only one part of it arrived Got in contact with company and they resent the same piece as opposed to the missing pieces Despite over 10 emails still awaiting missing pieces and it s now end of December Would never buy from this company again

Appalling Company - Avoid

Appalling service Avoid at all costs They have no idea what they have or haven t sent They have been unable to send the right missing box from my order of bunk bed with slide 3 weeks after I told them I was missing the key parts slide and bed safety rails I finally get another box not containing any of those parts Very difficult to contact as in Germany They use the slowest and worst courier in Europe and they have no concept of proactive customer service Once things get difficult they just ignore your emails I wish I had seen the other reviews before ordering Santa was bringing this bed and weeks after Christmas my 4 year old doesn t understand why she still doesn t have it and I can t explain that it is all down to the incompetence of this useless firm Do not buy from them

Worst of the worst

Same problem like all other reviews a pity I didn t read them before buying a bunk bed parts missing cero screws and no instructions Fortunately my husband speaks german and he could help me calling them several times the service is very bad They send the instructions in one single paper and it was a sketch that looked like a schizophrenic s nightmare Finally I have built the bed based on my instinct and with my own screws That company is rubbish

Children s high sleeper

I bought the children s high sleeper with slide and tower Prior to purchase I emailed with a question and got a same day answer I have recieved the bed and have problems and now emails are being rejected it says address does not exist it is the exact same from 2 weeks ago Bed quality was ok but slide did not align properly and tower is very unstable I have now seem the other reviews here and seems this is a dodgy company Clearly the reports giving glowing accounts are fake very obvious they way they are written

Cheap Sh

I ordered three mattresses with the bunk beds they are the lowest bottom end quality you will find yet priced at 169 each I am disgusted The customer service is basically saying tough luck you got what you ordered I wanted my three little girls to have high quality comfort for the next few years instead I have been ripped off AVOID AVOID AVOID

Do not buy from here

Furniture is sourced from Steiner Shopping GmbH Ordered two chests of drawers and one arrived with missing pieces It s only half assembled and I was told it will take a further 6 weeks to send on the remaining parts or they suggested I try to find the parts locally Ridiculous as these pieces are specifically manufactured by Steiner After some back and forth I ve been offered a small refund on the shipping costs Extremely disappointed would have been better off going to IKEA Expensive difficult to assemble very confusing assembly instructions and literally only sent me half the product Customer Service rep at Steiner was very nice and helpful but just a ridiculous set up if they re sending out deliveries without checking their contents

SOLD me half a children s bed missing

SOLD me half a children s bed missing tower section and told me they could not source me my missing parts