Eataly Reviews

Insulted in public by the floor manager

A friend and I dined at the London Bishopsgate branch It was my first outing following major surgery and during Christmas time 11 Dec 2024 We had something to eat and drink and settled our bill in full We then spontaneously decided to have another Prosecco before we left 5 minutes after the drinks arrived they told us to vacate the table as they had booked it for other customers We had to begrudgingly leave the table with fresh glasses of Prosecco in our hands Nobody showed us an alternative place to finish our drinks We stood there in the middle of the restaurant than moved into the market area of the venue Then a guy appeared loudly accusing us of trying to leave without paying We were still IN THE PREMISES with our glasses FULL for god s sake When shown displeasure at this appalling slander he proceeded with yelling at us not to come back Talk about customer retention skills I am 56 and have never seen such horrific customer service in the entirety of my life The guy is apparently a floor manager too so you d think he d know better It is shocking Eataly Human Resources decided to make a rude mannerless and thoroughly inefficient person with zero customer skills a floor manager When I pressed for his name so I would make a formal complaint to the head office he gave a false name to avoid accountability and called the security We managed to get his real name from a waitress and we are in the process of lodging a complaint with the head office I would not recommend this purely commercial enterprise to anyone Go somewhere else spend your money somewhere else - Eataly don t deserve a single penny of yours I am so upset I am visibly shaking - and this is not how I should be feeling after spending 100 in a lower-tier restaurant

This evening

This evening my friend and I had the worst experience we have ever encountered at Eataly Liverpool Street 11 Dec 2024 The treatment we received was not only rude but downright appalling I have never been treated with such a lack of respect and basic human decency in my life After enjoying a meal and settling our bill we decided to order another glass of Prosecco However just five minutes after our drinks arrived we were abruptly asked to vacate our table without being offered an alternative space to finish our beverages Had we been informed before ordering that the table was needed and there wasn t enough time or another area available we would have gladly left then Instead we were left standing in the middle of the restaurant with full glasses in hand feeling completely disregarded We noticed a table just outside the main restaurant area where others were seated and enjoying their drinks We politely asked a waiter if we could move there and upon receiving his approval we relocated While sitting there and browsing the store s products the floor manager suddenly approached us in an aggressive and accusatory manner loudly claiming we hadn t paid our bill This shocking accusation was made in front of other customers leaving us humiliated We calmly explained the situation expecting an apology for the misunderstanding Instead the floor manager doubled down with further rude and insulting remarks This behavior was both upsetting and unacceptable The experience left us feeling insulted and completely disrespected especially as paying customers The restaurant felt chaotic and poorly managed with the floor manager in particular displaying an alarming lack of professionalism To add insult to injury this individual seemed to believe such behavior was entirely acceptable We have taken the floor manager s name and will be filing a formal complaint with Eataly s head office This kind of treatment should never be tolerated and I hope immediate action will be taken to address this issue

Eataly is a paradise for Italian food

Eataly is a paradise for Italian food lovers This place is a culinary wonderland that will tantalize your senses and leave you wanting more The variety and quality of Italian products and cuisine under one roof is simply astounding From fresh pasta to artisanal cheeses the selection is a treasure trove for food enthusiasts You can shop for authentic ingredients or savour them in the various restaurants within Eataly

Bishopsgate Eataly- A huge thank you to Anxhela for organising our La Scuola party

A huge thank you to Anxhela who made my surprise party for my partner s birthday in Eataly s private and beautifully appointed glazed School Room an amazing day to remember Nothing I asked for was too much trouble and the team who looked after us on the day were just brilliant Jordan the chef gave a great pasta making demonstration and he made the most delicious pasta sauces they were the best Ursula was a great waitress and looked after us so well Anxhela even popped in on her day off to say hi The day was everything I could have asked for and more and I can t thank these three lovely people enough for making the most memorable experience for us all They even ok d me booking a magician for the event I love Eataly s ease with fitting around their customers requests and an Italian family feel feeds through with the whole Eataly experience Oh and their tiramisu is to die for Thank you Anxhela Jordan and Ursula