Eataly Reviews

costumer relations

You would think the customer relations desk means something When I asked them if it s possible to honour the sale which ended just the night before for an open box lone item sitting scratched on the shelf the answer was flat out NO I mean common Is it that hard to be more accommodating on a quiet morning during covid For a store where everything is overpriced you d expect customer relations to mean something after all I was asked to go there by other staff Generally you get the sense that no one cares I want Eataly to do better because I appreciate it around

From Glitz to Ick

I returned to Eataly after a couple years of being out of the city What I remembered of a well-ran restaurant operation is long gone There was a 50 minute wait for dinner at 6 30pm on a Monday night I don t mind waiting for excellent food but the service I had during the night was simply unacceptable While waiting to be seated myself and my party made our way to the bar for a drink The bar tender waited on people who arrived after us before ever asking our order When I tried to get his attention he ignored me and continued to serve other customers who arrived after us After a struggle I finally got glass of wine with a stiff pour He really got the night off to an unpleasant start Management should look into who was working the bar at 7pm last night he needs to value all paying customers When we finally got seated the bartender delivered my boyfriend s drink directly to him at our table and the very conveniently forgot to bring my second glass of wine The food is lackluster and you can find the same quality of Italian food two blocks away at Quartino located at 626 N State Street They have much friendlier staff with a better wine selection too at reasonable prices You ll be seeing me there next week over Eataly

Absolute pathetic and no customer

Absolute pathetic and no customer service They delivered the package but most items were damaged We called many times then left the message but they never called back

Not very professional

Not very professional They cannot find customers orders after i week of purchase The don t deserve to be in business Don t order ever from these people There are other good companies that sell the same items like Supermarketitaly com or Yummybazaar com

Undercooked pasta

Bought pasta carbonara at Leonardo da Vinci-Fiumicino airport and twice I had to send it back past groosely undercooked Second time I asked for my money back

Miserable and shocking experience

Was told about this place and met my son who wanted to take me out for a treat there knowing I like Italian food It was a lovely sunny day and I was looking forward to it With table booked unfortunately I arrived 20 mins late my son did not want to lose our spot as he booked a table We had our meals and I gave them a pleasant written review as the waitress asked for one We paid our bill and had to leave as my son had a business call to pick up on As we left the building a hostile security man came rushing up with something in his hand pressed the alarm at the doors - a siren was going off as he was saying with aggression I have been watching you on CCTV you have not paid your bill We were perplexed - my son said yes we did - we just paid and took out his phone to get the transaction The security man continued aggressive in tone and manner - we were still confused and his hostility continued he said you had TWO drinks you did not pay for It turns out whilst my son was waiting for me he was waiting at the bar In the crazy rush to find me and get to our table the tab for two drinks was not picked up We said then why didn t someone come over and say whilst we had our meal - it was an oversight We were made to feel like criminals and asked for this to be scaled up When the manager of all restaurants came to speak she walked passed us and straight up to the aggressive security guard and asked him if he was okay totally ignoring us as customers We asked for his name to write to his boss they refused to give us his name and she said to write to her and gave us her card - Annalisa - she did apologise saying they have a lot of people not paying I said to Annalisa the starting point is not to treat people like criminals all they needed to do was to come over to our table and add the two drinks on our bill Not track diners on CCTV and ring alarms at the exit We did pay they just did not add two drinks on I said your first port of call is to check not to treat people so disgustingly Sounding security alarms at the point of us leaving and shouting at us was not the way We would not go somewhere pay for a meal and not pay for two drinks Clearly it was an oversight and whilst we were eating and settling the bill they just needed to add the drinks on It was a poor show by them and my first and last time eating at a place that treats customers so abhorrently - their customer service was a disgrace We are foodies and eat out everywhere in and around London from the smallest to the grandest I will not be recommending this place - they need to train their staff in proper customer service The sad thing is we paid a service charge to them which was undeserving - but they can retain it for their staff customer service training - which must be seen as a priority A mega thumbs down to this place - I will not be referring it to friends colleagues or business acquaintances

One star because 0 not possible

One star because 0 not possible Delivery paid 7 80 carrier passed by my house outside the agreed times of delivery Parcel returned to store and there is no second try of delivery Assistance service worst than ever useless and arrogant Never again You can fail in my humble opinion

What s the point of having a website

Title says it all I ordered six bottles of wine on Eataly s Vino website for local delivery and was charged for it It s been over a week and I haven t heard a word from them I received an order confirmation at the time but nothing has shipped my emails and calls go unanswered - it s ridiculous What s the point of having a website and local delivery option if nothing happens Why have a phone number for guest relations if no one picks up Why have an email for wine orders if no one responds