Eatloveraw Reviews

Great product but the customer service is shameful

I ve been a huge fan of LoveRaw over the last year or so even converting friends and my partner into fans too - but this latest experience has really left a sour taste in my mouth I ordered a few things for Christmas presents and myself during the last week of November and it took a bit longer to arrive but I figured it s a busy time so it s to be expected But when it did arrive I was missing a whole blooming box - I emailed support and it s been well four days and I ve had no response None Not even an acknowledgement to say we re busy and we ll be in touch soon just nothing I even reached out on social media and again nothing but yet they can send marketing emails to me Oh and my partner also made a Christmas order and told me he was also missing items but they refunded him - so where is the consistency in service I understand growing businesses have issues especially during peak seasons but there s no excuse for ignoring customers Having been a huge advocate for the brand I can safely say this experience has changed it and I m out of pocket but judging by these reviews I m not alone Update - still yet to hear from them

So much for supporting ethical brands

I wanted to give 2 stars as it s ongoing correspondence but since the responses keep being ridiculous not even acknowledging information I m sharing which is taking a toll on my personal time having to go down for 1 star Shipping fees then having to wait nearly a month now to get my order out really frustrating Zero compassion Also poor commercial practices increasing their pricing just before black friday discounts

Awful experience

Awful experience Placed an order three weeks ago and hadn t heard anything so emailed earlier in the week asking for an update and they confirmed it would be dispatched before Christmas Today I today got an email saying I was being refunded with no explanation and when I replied they said it was because the product I ordered was out of stock which I imagine means that no one that ordered in the past three weeks is getting theirs either Meanwhile they ve been doing paid ads for people to get their order in before the last Christmas delivery deadline AWFUL Avoid

Awful customer service

I love their products but their customer service is terrible Ordered a product on cyber Monday 27th Nov they took the money straight away I gave them a week and no change in the order status so j contacted them they replied that they were very busy so please be patient I gave them another week same response then on Friday 15th december they cancelled my order and issued a partial refund they haven t refunded my delivery cost Even though I really love their products and they are one of the few things I can eat I have cancelled all my subscriptions with then as this isn t the first time they have messed me around

Terrible customer service

Great products the best products for dairy free chocolate However their customer service is awful Ordered a product on 18 12 box arrived in good time but box was over sized no packing inside and badly sealed so 1 item was missing Emailed them on 22 12 to ask for the missing item to be re-sent no reply Chased via the webform on 3 1 I got a reply almost immediately apologising saying the product would be sent out Nothing I chased on the 25 1 and got a reply saying it wouldn t be in stock until the end of Feb if I wanted a refund I could have one but I could also wait I haven t replied and then on 29 1 I got a message from someone completely different giving me a refund Sounds like a right mess there Never buy direct if you can help it

Nothing received zero customer service

Absolutely rubbish made an order took my money and no goods arrived They don t reply to emails or Facebook messenger Surely there has to be a way of speaking to a human They have not fulfilled the contract and seems it s a common thing AVOID at all cost

Terrible customer service

Terrible customer service they don t even bother to reply

Really lovely vegan chocolate

Really lovely vegan chocolate The only downsize is a long delivery takes over a week to two weeks to get your order Hope this will improve after the pandemic