Based on authentic user experiences
Greg
6727 reviews
N/A
7 months ago
Uses car salesman s
Very new to gaming and all that ok I bought a PS4 pre-owned for my son Took it home connected it all up and unfortunately it s the original PS4 not the slim my mistake Called store and asked them can I return as I made mistake in the model They said no Said I d be ok exchanging for slim and paying 309 They said noAsked them can they buy it back and I ll buy slim They said no it s an old model BUT THEY ARE SELLING THEM Should have gone eBay Never again EB GAMES
Gavin Brown
6727 reviews
N/A
7 months ago
Unfair and horrible customer service
Brought two PS5 s with trade in of nitendo switch for one and xbox series s on the other the PS5 s 4k wouldn t work on my 4k TVs I my family tried for two days to get it 4k to work but just wouldn t happen so I took the consoles back and explained what was happening and that i wanted a refund they said I needed evidence of the issue I m having I ended up buying two xbox series X s on the same day from the ebgames Burnie store and went home to despute the matter to ebgames customer service as it is easier to give evidence in an email Even after evidence and footage of the issue and the evidence of the horrible blurry graphics they still wanted me to buy another game and test that and show the evidence I mean who the hell buys another game for a machine that won t play the games you love to play The Xbox series xs have no 4k issues at all with the same games so it s clearly a playstation 5 issue I have five children who all love to game as well as me and their father and my kids traded in their other machines and saved their pocket money to buy the PS5 s now they have lost their machines and will not get full value when I sell them on ebay So disgusted with how we have been treated Never will we shop at ebgames again and either will our extended family or friends
Christian Galang
6727 reviews
N/A
7 months ago
I shop at EB games a decent amount but I m not going back
I shop at EB games a decent amount but I ve decided that I will never shop there again the amount they charge for games is absolutely ridiculous and it s no different for the merch I bought some PlayStation lights from eb games for 45 and I found them at Kmart for 20 And when I asked for a refund the guy at the register refused to give me a refund I also a little while back bought a PREOWNED Version of SSBU Smash bros and it costed 77 for a pre owned version I could buy a brand new game from there for even less Last thing I got a duffel bag as a gift from a friend I went into the store the other day and that duffel bag costed 50 what the hell are with these prices this is absolutely ridiculous
Steve
6727 reviews
N/A
7 months ago
Member card
Back in march 2023 I received a level 4 EB card Posted it online for everyone to see I have been a loyal EB customer my entire life even though everyone know how over priced their games are I brought all my games purely through Eb to receive the member points and level up my card After using my level 4 card a handful of times October 2023 I went into the maddington EB store I m a regular and a new lady had just started working and this was my first time being served by her Handed my card over and was told my card didn t have an account attached to it I asked did you guys do some data maintenance with the accounts as I have used this card a few times already she said NO and proceeded to show me my account which was a level 2 I then asked well how did I even get this card she looked at me like I was a criminal like I stole it from behind the counter some how and she said I have no idea how you got it and took my card I said you don t know how much you have broken my heart and she couldn t care at all she just wanted me to leave So because of this and the way i was treated I will never return to EB games again
Based Viking
6727 reviews
N/A
7 months ago
False Pricing
The Brookside store like other outlets at the moment have a 50 discounted marked price at front of stores and I have bought from other stores from the same type of marked pricing 50 discounted the item I had from the table and was not the only one there price was 15 00 yet he would not take 50 off he said it s already make down yet the other items I have bought have a marked down sticker and the 50 was taken off that price it was just not to this item Total false pricing will never shop again there totally rip off I have taken photos to support my complaint
Jennifer
6727 reviews
N/A
7 months ago
Your lack of service is disgusting
Your lack of service is disgusting 3 weeks for orders to arrive can get orders from america quicker than that Not having stock in Western Australia No customer service it s just give me your money and get out this why I stopped buying from them service is crap
Stephen
6727 reviews
N/A
7 months ago
Sales people not good
The sales representative at orchard park mall GameStop are a joke They don t ask the customers about their membership at the store The sales representative will just scanned the product that the customer is buying not asking do you have a membership with us Unlike in CALGARY which the people there do there job pretty good
Elly B
6727 reviews
N/A
7 months ago
Scam company
I ordered some games from their website first order I had 7 games and the shipping was normal The second order was 6 games and the shipping was double because their system default the shipping not using Auspost but with Startrack all because this store is in CBD I complain why this was the case their response after 4 weeks we passed feedback over to Auspost It has nothing to do with Auspost Not only do they over charge their customers on pricing on games and shipping they have poor customer service
Landon Ycy
6727 reviews
N/A
7 months ago
Rude staff
Rude staff every thing is over priced and they no longer price match
Dan
6727 reviews
N/A
7 months ago
Do not buy games from here
Do not buy games from here if they are code based Bought one as a present so I had it for a week before I gave it to the person apparently you cannot return it after a week has passed even if still in sealed packet If someone had told me I would never have purchased the thing in the first place Well you lot lost a customer I used to buy heaps of clothing etc trying to support a local shop Well don t worry guys I will make sure to tell as many people as I can since you didn t bother to tell me when I bought the game