Echopartsonline Reviews

Only thing this company can do right

Only thing this company can do right is take your money Horrible customer service and they make it impossible to work out any issues with a order Use Echo parts online and you will regret it

Company doesn t let you know that a

Company doesn t let you know that a part isn t in stock When you order you get a shipping date of the next day then when you inquire about the order a week later you are informed that parts are on backorder This has happened to me twice It won t happen a third time There are better options out there Steer clear of this place This is the third one star review of three reviews I don t see how that can produce a 2 9 star average

Ordered a hose for my chainsaw on July

Ordered a hose for my chainsaw on July 27th with 4 day shipping I called them on the august 12th when I still had not received an email update or the item They said they would cancel the order Called them back on August 20th to see why I had not received a refund They told me they had canceled my cancelation request They never emailed me any update about canceling my request I was told they would receive the hose to the warehouse in 2 to 3 days then would ship it out after So looking at a month for a hose when I paid for 4 day shipping

Scam

Waited for the wrong battery for months They charge 40 restocking Terrible customer service Don t use these people They are a scam the reviews reported on their site are fake

You cannot cancel an order before it is shipped

You cannot cancel an order before it is even shipped I called one hour ago and requested a cancellation and a woman in a foreign accent stated Computers were down and she could do nothing I told her my most recent notification stated the item had not shipped She put me on hold and stated that the item had already shipped and she could not cancel I asked what I do and she said to check our refund policy and hung up the telephone Customer service is an absolute joke I was ready to place another but never again with this company

Part was on backorder without being told

Ordered a part from them that was apparently out of stock but not according to their website When I looked up my order 5-days later that s when I saw the notification on my order I tried to cancel it because it said that my estimated ship date was now a month away but the service rep told me that the factory had already shipped the part to them and since the part was already shipped that they couldn t cancel it I was however offered the ability to reach out to them to see if I can return it - once I finally got it that it - after paying for shipping to return it and a 20 restocking fee Please do yourself a favor and DO NOT USE these guys They re awful

I m very disappointed with my

I m very disappointed with my experience with Echo I purchased a part that I didn t use and needed to return but the process was extremely frustrating Despite multiple attempts to initiate the return through their website I kept receiving a message stating someone would reach out to assist me Unfortunately no one ever contacted me and now the part is outside their return window It s frustrating and disappointing and based on this experience I cannot recommend doing business with them

CS and the whole teM that supports them

CS and the whole teM that supports them is an absolute joke You wanna talk about being given the run around and them using every excuse in the book Never buy from these guys all they do is talk very little action and do things the way they see fit as they make mistake after mistake

This company is a joke

This company is a joke I ordered a part online using the model number however when the part came it did not fit my trimmer When I called customer service the guy said their website cannot give the correct part with the model number The website never asked for a serial number They wanted me to pay to ship the item back and pay a 10 restocking fee If the website is not designed for a model number it should ask for a serial number only