Ecigarettedirect Reviews

Emily 5 Customer service

Emily 5 Customer serviceIt looks like there is a lot about their great customer service on here and my experience has been no different Emily was quick at dealing with my issue even though my order was already being processed Changed my item out for me and was very polite Made me feel at ease knowing if i have any issues in the future they would easily sort them

They do exactly what they say they will do 10 10

Stopped smoking recently and wanted reasonably priced disposable vapes Stumbled across this company which I have had two orders from now Dispatched same day and arrived next day Absolutely superb service If I could have given 6 stars I would have done Thanks and well done guys

Would definitely recommend

Would definitely recommend Customer service is excellent Friendly and helpful staff sorted out a small problem straight away Have bought from this company a few times now and will recommend to family and friends

Ordered some coils and disposable vapes

Ordered some coils and disposable vapes yesterday arrived today Well packaged great prices very impressed Free delivery website easy to use Highly recommended Thsnk you

5 customer service

I would use these guys again for the customer service alone I made a few mistakes with my online order quickly resolved over chat then even got a curtsy call to make sure everything discussed was correct 5 the only regret is I can t remember the girls name who helped me as she has gained this company a loyal customer I hope they can find out somehow Thanks again

Excellent range of products at great

Excellent range of products at great prices and super fast free delivery ordered at 15 45 and received my order in full by midday the next day can t fault anything thank you

Outstanding customer service

I ve been using this company for a few months and give them five stars for excellent customer service My vape stopped working and I contacted them They were quick to reply in person and offer suggestions and solutions After one mail back to show the vape and it s problem they sent me a new one to replace that arrived the very next day and also a prepaid label to send the old one back Excellent service and just how a good company should be run Thank you in particular to Maya the advisor that dealt with the problem so efficiently

Superb customer service from Alice

Superb customer service from Alice Order had been cancelled after placing online due to issues on payment website and it not completing after timing out Alice reordered all items for me as it would ve taken forever for me to find and re-add them all no function to re-order or copy basket Alice was very friendly and chatty really helpful just the person you need for your customers Thank you for helping me and look forward to my delivery 5star service