Ecoalf Reviews

Not good quality or good service

I have purchased products from this brand in the past and was relatively satisfied Recently though I bought a pair of trousers which after wearing them 2 times on my bike commuting got visible wear marks on the back The shop assistant refused to apply the 100 day warranty which they emphasized a lot when I purchased the item When I contacted the central office they said they are not directly responsible for the Berlin store There is no way to get in touch with a manager of this store it seems Will avoid in the future If I pay for a superior product I expect to get a superior product I have trousers from fast fashion brands purchased second hand with better quality fabrics

Greenwashing none durable goods

Gear are nice but the level of quality is poor For a sustainable goods company there pants last a year with I have Levi s for decades Disappointing

Very disappointing

Bought the shoes on sale about two months ago regular price 120 and they are both nice looking and very comfortable but after less than two months of wearing them the back is completely chafed and there is even a hole at the heel Also the stitches in the front where my toes hit the shoe are coming undone Considering their advertised quality and the still fairly high price I paid about 40 less I would definitely not buy them again Real shame cause I don t mind paying extra for eco friendly quality stuff but these were such a disappointment especially considering some 20 H M sneakers I got lasted at least one season

Uncomfortable experience with the customer service

I loved the concept of this eco-friendly shop but my experience with ordering was terrible I wanted to invest in a long-lasting yoga gym set When I tried it on it made super strange sounds as if the seam would tear At the beginning I thought it just needed to be stretched once and then it is fine But every time I tried it on hoping it was just a one time thing it happened again So I decided to return it as this is not what quality looks like to me Fine they accepted it but then they still wanted me to pay 12 Euros for service and refund return cost I mailed the customer service that this is a return because of a damaged product and that I don t accept paying anything when their service fails They replied me that I should have contacted them before I sent it back so they have the report of images and all the complete case that indeed the return is due to a quality defect and that would not give rise to discounts on the refund Sorry first of all that is not the way it is done when you receive a damaged product while online shopping they could just have checked the returned product and would have seen the poor quality and secondly this is not how you treat customers when you are the one who ist not providing what you are claiming It is a pity because everything else looks super nice at this shop but reading other experiences here doesn t encourage me to give Ecoalf any other chance

I have a coat and a vest from Ecoalf

I have a coat and a vest from Ecoalf and have been very pleased with both items They feel great look smart and are easy to care for And I commend the company for their sustainable aspirations Definitely one of those brands I d like to see more of

Great customer service

I bought a vest a few months ago and love it barely taken it off I recently purchased another one as a gift and messed up the delivery address The customer service team has been brilliant in sorting that out so that it should now be delivered to the correct place