Ecoglazeukltd Reviews

After over a year our snags and

After over a year our snags and incorrect trims have at last been resolved Order actually placed July 2022 and finished end October 2023 We ordered windows French doors new facias and guttering for the back of the property I have since found out that I could have had the bi-fold design doors I initially wanted but the salesperson said the opening was not large enough to accommodate but it actually was It was a problem from the start when the colour and spec we were sold and ordered was not available but we were only told this about 8 weeks after order when WE chased up the delivery They eventually agreed to honour what we ordered but we went back to the start with the delivery time There were many problems after installation including leaking guttering mismatching window trims inside and out shabby finishes wrong shape end pieces and twisted seals Most of the fitters have been excellent with the exception of Chris who was extremely rude and aggressive toward my partner at the first fit we understand he has now left the company We had amazing service from Neil who finally fixed the last of the problems but overall the whole experience dealing with this company was not good They never kept us informed or called back when they said they would we always had to chase them up to remind them that there were still issues to resolve

very poor after care

Since my last review on the 4th July 2024 I have not heard a single thing off Ecoglaze they have not come to fix my window sill as promised we are now in September two mouths after I complained to them As a company I think they should have contacted regarding this issue That is why I have given them 1 star Very poor after care from them

Avoid this company like the plague

Ecoglaze fitted a blue glass roof and bifold doors to my conservatory 5 years ago and I was assured I had a 10 year guarantee which was important to me as I m a disabled widow In September of this year the corner of the roof began to leak and it was virtually impossible to get any help from ecoglaze to come to rectify the problem phone call after phone call to the company promised call backs that never happened Eventually a man arrived last week who blamed the wall then my bedroom window fittings for the problem his final comment was the roof should never have been fitted on the wall even though his company fitted it Unbelievable I am left with a wet mouldy wall and even worse after storm Bert the apex of the roof started to leak which apparently I m not going to get to fixed either Incidentally I have lived at my property for over 13 years without any previous problems Avoid this company like the plague

Terrible

Avoid this company It took almost a year to replace 3 doors and frames 2 of which were not replaced like for like the original frames for the conservatory had metal inner fittings they replaced them with just plastic so the whole conservatory rattled We also had a new window put in a room the hole was not level with the one adjacent to the room next door the opening was also wider at the top which we only discovered when we ordered a rollerblind In all areas we asked for like for like which in 3 out of 4 works did not happen Even the architrave around out kitchen door was not fitted properly bad mitred joints and the whole architrave was not fitted correctly to the wall Along with all the shoddy work the communication was lacking and when they did contact us to book a visit for repairs ajustments no one turned up We resorted to sending letters to the 2 directors with detailed acounts of the terrible work and communication They were very fast to at sending the final bill not sure how long we will have to wait the guarantees 1 star was too much for shoddy work

Do not and I repeat DO NOT use this

Do not and I repeat DO NOT use this Company I ve had a leak on my newly installed Conservatory roof for nearly 2 years With very little communication with given dates for investigation and no one turns up With no Communication updates Messages have been sent read and do not hear back for weeks Stay well clear It s definitely not worth the pain

Once they ve sold you their product they don t want to know any more

We had a new front door installed which after some hassle was fine I need some additional keys and they have not bothered responding to an email an enquiry through their website or two voicemail messages that I have left Absolutely shocking aftercare service Avoid at all costs

Avoid

Avoid Avoid Avoid Had windows fitted by Eco Glaze approx 2 years ago Windows were poorly installed and were a mess Eco Glaze re visited my property and agreed that they had been fitted badly They agreed to re-fit the windows but not before leaving us waiting for 2 weeks Here we are 2 years later and have had to have the front of the house re rendered due to damp issues caused by the above mentioned windows Inside the windows looked fine eventually It has now become apparent that the windows are too small for the space they were intended for with huge gaps above and below the window Eco Glaze stuffed these gaps full of what looks like expandable foam this has shrunk and cause water damage to the property Absolute disgrace of a company Please stay well away from them

Poor customer service and no follow up care

My last review regarding Ecoglaze was on the 11th September 2024 regarding their poor after care However on the Monday 24th March 2025 I had a phone call off a lady from Ecoglaze asking me if I needed any more windows off them To say I was surprised is a understatement because they did not replied to my complaint I had made in July 2024 about their poor after care When I explained this to the lady she informed me that she would speak to the manager and get back to me later that day However once again they have not got back to me I would defiantly not recommend them to anyone as they never get back to their customers

Very Demanding Rude and Harassment Sales

Gavin P or Garen P called yesterday going door to door Very Pushy and demanding for a contact number before he would go away Kept talking on and on even when I told him I was not interested Had to shut the door in his face in the end to get rid of him He tried the same harrasement with the other s in the street but I got the 1 over on him there because I sent out a message to the other houses in the street to warn them before he got there