Ecologyessex Reviews

AVOID

Shocking service Communication consistently poor non existent at all times phone number never answered and emails sporadically by a virtual PA Managed to dig out a mobile number for Matthew he answered a whatsapp then blocked me Paid for a raft of reports and surveys that were never sent funnily enough communication never dipped when chasing payment and when asked to be resent was met with a wall of silence then an email suggesting have sent these across via wetransfer a few times now but they haven t been opened so I guess they are not reaching you Our IT department have confirmed there were no emails stuck or in quarantine so this seems to be a wholly dishonest reply By the looks of other reviews this is unfortunately a common trend AVOID

AVOID DO NOT PAY ANY MONEY

Absolutely awful quick to take the clients money but when it comes to the work emails and calls are ignored Apparently my last communication was from them was saying they had a fire in the office After that still nothing Now advising client to take legal action any more information and phone numbers regarding ecology surveyor name easily found on linked in and ecology Essex would be much appreciated Hopefully people will see these reviews before paying any money UPDATE Money has now finally been refunded

If I could give a zero I would

If I could give a zero I would Took our money no response for nearly 2 months Starting legal proceedings

Only provided 2 3 services

Only provided 2 3 services trying to chase final and cheapest service has had no response location on invoice seems to be falsified - what is going on

REPORT PAID AND NOT RECEIVED after 6 months

We requested a HMMP in early November 2024 and paid the fee upfront as requested We were told the report would be ready by the end of November However delays soon began In January 2025 we were informed that the delay was due to a backlog at Natural England but were reassured that sign-off would happen soon By April 2025 after numerous attempts to make contact via email and phone with no response we began to worry that something was seriously wrong We then contacted Natural England directly who confirmed they hold no records relating to our site We sought advice from another consultant who informed us that the HMMP does not in fact require sign-off from Natural England suggesting that we were misled We have since requested a refund but have yet to receive a response This has been extremely disappointing as the situation has caused significant delays for our clients who are now facing serious setbacks

Brilliant support from Ecology Essex

Although it was the very last minute request Ecology Essex supported our project and it was really prompt As a result we had our planning application completed and we really thank you for Ecology Essex Thank you so much Hayleigh

Good Sevvice

Fair price completed on time with a sensible outlook

Super efficient and clear reports

Super efficient and clear reports Would highly recommend

Highly professional and knowledgeable company

I cannot recommend this company enough Hayleigh Lewis and Matthew helped me with information when I was misled by others and took the time to explain everything to me in plain English they would reply to queries and carried out the reports in a prompt and timely manner they really cannot be beaten on both customer service and knowledge