Ecomdash Reviews

AVOID

AVOIDThey encourage you to do a trial To do so you need to give them your credit card After seeing the product I knew it wasn t for me I have not used the product ever In fact there has been ZERO activity on the platform from me But they continue to bill my card and I have to keep fighting for credits Why is it so hard to get them to honor a free trial Which in my case was not even that I am incredibly frustrated

SCAM

First the software didn t work well as it didn t update inventory correctly leading us to oversell Then after my trial was up they billed me 135 even though the plan is 25 I couldn t even cancel because it said my trial was up and didnt even show me on a plan Then I was charged another 135 They tried to say it was based on sales but we only had a few sales on ecomdash products I had to force them to cancel which hopefully they did because their site didn t show I was on any plan so why was I being charged 135 over and over They still haven t answered that question This company is a SCAM Stay way

False claims on the features

False claims on the features they provide terrible customers service Save yourself the headache and find a better solution

Regretful decision

Spent best part of 2-3 days setting up ecomdash as a solution due to its offered features Many features are poorly designed and do not function as advertised The product listing feature is clunky with templates that do no preview fully so you won t know the final listing view until after published Customer support have also not been any help to any issues raised and lack of technical understanding causes extremely long response times with going back and forth with no solutions They also close ongoing issues and even had someone claim that tickets are made resolved whenever they respond instead of being open which is false Application also lacks basic security such as 2FA Does not support xero properly nor does it forward the cost of goods alongside sales

management seems unwilling to interact

management seems unwilling to interact with a long-time customer to understand what is a serious and long standing 3-months issue for us lower-level support sends almost meaningless responses very disturbing

They used to be a great service a few

They used to be a great service a few years ago The chat personnel were knowledgable and the level II techs were quick at getting more serious problems resolved In the last few months it seems that they replaced the great techs with people who can only search their quick tabs for problem solving and have no real understanding of how the system works Also you have ZERO contact with anyone who can actually get things done except for email and they are now taking days or even weeks to come up with solutions I had an integration problem that was costing me sales and over the period of more than a week they did not answer my emails nor provided any solutions I finally hired an Upwork professional and in less than an hour it was working Fast forward a couple of weeks and Ecomdash is no longer picking up orders from my Woocommerce integrations Four days ago I reported this and still no response Their chat is disconnected so all you can do is email them You usually get the same response of something like clear your cache or other useless reply Not being able to converse with level II teck support will kill this company with the problems they are having now I am switching back to Ordoro even though is more expensive Their customer support is superior in every way

Awful customer service

Their website claims that their software does EVERYTHING but it is just a lie In fact the app does not work properly The GUI is dated Worst of all the customer service is awful One of the worst customer service I dealt with in the past 5 years Please note that once you add your credit card it is impossible to remove and they will keep taking money from your card withing sending any email or invoice Do yourself a favour and stay away There are plenty better options

I never used them

I never used them Few days ago the charged on my CC 1 36 and today they are trying to charge 800 This is a SCAM