Edenbrothers Reviews

Having used this company happily for

Having used this company happily for years in early October this year I place two orders for Fall-planted bulbs There was no emailed acknowledgement That should have been my first clue Then I waited And waited Then I called Oh yes they are on their way I was told Today NOVEMBER 29 I called again A perky Stacey chirped that oh yes I see we are just getting those bulbs in now WHAT I live in Chicago As she can see from my history The ground is almost frozen As it is most Decembers No email from the company saying that the shipment would be delayed I got instead some self-absolving pat and entirely disingenuous excuse that there were both shipping and communications problems There was no asking what now that the ground is rock solid it being almost December I would like them to do When none came I told them to cancel the orders make a full refund and that I would find somewhere else to shop in future Yes we all know there are problems but we all also know that you retain custom by treating your customers with a modicum of politeness professional or otherwise Stacey obviously could not have cared Her only concern was excusing not apologizing for the company s total lack less professionalism I suspect they will exercise their demonstrated disregard for their customers when it comes to issuing my refund There are many other nurseries out there I will be using one of them in future

Bulb Order Insult

This company is a joke I pre-ordered 1 Jumbo Black Diamond Elephant Ear Bulb on 12 18 22 and paid 30 19 with free shipping This company sends me multiple nonsense coupons everyday but failed to send me a shipping confirmation as promised I don t walk well so I don t check the mailbox everyday The bulb was delivered a day ago It has been sitting outside in freezing temperatures and is now DEAD What s worse is that it should be approximately 7 - 9 in Circumference This bulb is just over 2 1 8 from one end to the other This what I get after this company holds on to my money for 4 months with free shipping Last year I tried ordering the same bulb and they sent me a standard green bulb instead After 2 years I have yet to get what I paid for and ordered This company posts pictures of the approximate bulb size which is about the size of baseballs I am not asking for perfection but close should count The bulb that they sent me is light years away in size This is an absolute INSULT I am done with Eden Brothers It s too bad that Trust Pilot does not offer pictures You would have a heart attack if you saw what I received

Only 1 of 9 seed types produced blooms

Only 1 of 9 seed types produced blooms even close to claimed color and appearance The zinnias were pitiful puny blooms with awful absolutely incorrect coloring as claimed

I purchased 10 bulbs from Eden

I purchased 10 bulbs from Eden Brothers The bulbs were delivered in January in the middle of winter I just went to plant them and three of the 10 bulbs were bad I reached out and asked for a credit or a refund and they told me because I didn t plant them within a month that that was their only guarantee Pretty lame given that you don t really plant bulbs in the middle of winter Pretty bad customer service And a failure rate of 30 Won t be buying from them again

Professional gardener here- client

Professional gardener here- client ordered 100 copper image tulip bulbs They were the smallest tulip bulbs I have ever seen Obviously not top size not sure how they will do- will never have bulbs ordered from this company again

Wrong species suppressing reviews

I bought Forget-Me-Not seeds that they specifically advertised as Myosotis alpestris When they bloomed they were all the much weedier less enjoyable Myosotis arvensis That I could live with I pulled them all up before they could go to seed I ll get seeds elsewhere for next year disappointing but it happens However they have suppressed my review setting out my experience instead emailing me to offer store credit I don t care about the money I care that they re claiming to be selling one species but actually providing a much lesser one and hiding that fact Unfortunately I think this suggests they have no intention of selling the correct species and don t want anyone to know they have it wrong

Invasive Seeds

I ve been buying seeds for the last 5 yrs I love wildflowers and had no problem until this spring when I noticed a plant found out it was primrose later that took over half an area and popped up all over my yard I notified them that they should notify people of the invasive nature of some of thir seeds mixed into a package of 25 different seeds their answer you should be aware that they notify you that maybe invasive which ones That s up to you to researchers one before purchase An appropriate response would be we ll make more efforts to identify or remove highly invasive seeds FLIPPIT ANSWER NO MORE PURCHASES

DO NOT PURCHASE FROM EDEN BROTHER

I would love to give Eden Brother s a -100 if it was possible They have the ABSOLUTE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED I will NEVER EVER shop here EVER again and warn anyone who wants to buy from them Buyers BEWARE

Master Gardner here and flower farm owner

Master Gardner here and flower farm owner I am obsessed with Zinnias and tried their seeds among others and theirs are the only ones that didn t germinate Not sure why but the other seeds I got from other companies are doing amazing