Edf Reviews

Absolutely Disappointing

I just don t know how to deal with this company and their well mean but clearly quite disorganised customers service How much evidence do they need from me after a few months to prove them this could all be dealt rapidly by sending a engineer as I have persistently asked for that my meter is faulty There seems to be no communication at all between all their operators and it feels like one must go through the same explaining and rethoric everytime there s some kind of communication in order to deal with the same old issue It s obvious too that EDF does not wish to invest on a reasonable large national and local team of engineers to cover their customers needs How d disappointing and stressful Profits before quality service Shameful

Worst company ever

Worst company ever Have an ongoing complaint with them they tell me the account is on hold whilst they are looking in to this Their complaints handler emailed last week asking permission to close the complaint without even doing anything On Weds she emailed me they would make contact with me soon As the complaint is now nearing 8 weeks I will just refer it to the ombudsman I also have an outstanding application with the EDF customer support fund for over 4 months now and they seem to be waiting for EDF to take action Despite all this today I get a very rude call regarding an outstanding balance on the account This after 4pm as EDF quietly changed their customer service number opening hours to 9-4 on a Friday For disabbled customers they are now the worst company out there I actually had to press my alarm button as the call with EDF sent me in a full panic attack But they don t seem to care

Customer Service is a total joke

Customer Service is a total joke I ve been chasing 400 that they owe me for weeks Still no response If I owed it to them it would be a very different story Awful

Terrible

It borders on the impossible trying to understand what your advisors are saying Please consider relocating your call centres to an onshore location as I just completed a 35 miinute phone call and I still don t understand what the lady was telling me

Access to EDF smart meters for engineers

I am a gas safe engineer and had fitted a new boiler to a customers property On commissioning the boiler I have to carry out a test on the gas it is using from the meter To cut to the point I was unable to get a reading from the smart meter With the customer on his mobile but EDF unwilling to phone whilst I was on the phone to them they would not give me the instructions for that meter access Wasting not only my time but the customers too Very poor customer service

Awful service

Awful service The complaint handling process is a shambles Three different complaint handlers uncontactable other than email and they either don t respond or they return an email five days later with no further update Despite explaining the situation numerous times no-one takes ownership of trying to resolve the issue it certainly didn t feel like my complaint was fully understood Complaint finally resolved after 5 months when I sent an email to their CEO

Worst company iv ever had to deal with

Worst company iv ever had to deal with they quoted me 103 a month for gas and electric which was a good deal I signed up First bill was 222 which was a shock I then rang them which took 30 minutes on hold and told them to cancel the contract and now want 250 for me to cancel Plus they have added another month s bill of over 200 so in total they want me to pay over 400 for 2 months energy even though I m a single man who lives on his own and another 250 to cancel them Absolute Disgraceful company

Customer service is so appalling beyond

Customer service is so appalling beyond words Faulty equipment Multiple calls Multiple promises Incompetent staff still no power I would sit and write my experience out but the words would do no justice So I have requested all of the recordings to the calls I have made over the past three days and will be posting the recordings on all social networking sites for all to hear

Avoid

Avoid avoid avoid scammers they send you illegal bills that you already paid for