Edinburghcashmere Reviews

Stay away

I tried to contact them several times via E-Mail and their instagram account They don t reply To me it is a scam If you don t provide a customer service something is off This is a huge flag for me

No product and no contact

I have ordered a wrap as a Christmas present 9 days after ordering I have received no information about despatch I have enquired by email but they have not replied Phone calls go to the EE message service I do not recommend this firm and I shall never use them again I am beginning to wonder if it is a scam

Avoid them

It is sad what this company is doing Awful rude communication products designed in Scotland but not by them and made in China And if you try to raise your voice owner or people around him will start threatening you Avoid them

Scam

I ordered two stoles on 08 25 2023 order 1101 that should have been delivered within a week but I never received them The only response I have received from Edinburgh Cashmere customer service is that they had a problem with the delivery company Two months have passed since then and I haven t got any solution a new delivery refunded or merely an answer to my email I have lost the opportunity for the gift I was going to give and my money My conclusion can only be that I have been scammed

No customer care at all

I made my order 9 days before the Christmas s eve hoping the package may come within 7 working days as written in their website However it has been more than 2 weeks already I contacted the company twice but just silence responses me I have come to this website since I started investigating if their commerce website is a scam The company just emailed me the receipt did not have any information relating to the list of orders or package delivery links Bad experience

This company is a scam

This company is a scam I wish I had read the reviews more carefully There s no customer service at all I have sent two emails and tried calling them The scarf sent is coarse and not the quality expected I would like to have it refunded but the company refuses to respond to my emails I would not recommend buying from them at all Shame on them They are not based in Edinburgh they are operating from an office somewhere in Europe Don t fall for it

The modeling is actually jokes

No one is talking about their modelling for the scarves It s genuinely so hilarious me and my mum were laughing for aaaages That s all I actually wanted to say I havnt ordered anything from here but I gather from what people r saying it s not great so I think the one star review is warranted it can pass as on the behalf of everyone else who didn t get their packages when they should ve It s also defo not cool for them to be saying they r based in Scotland ect when they clearly rnt

abhorrent customer experience

truly terrible customer service experience from start to finish I ordered a scarf for a retirement gift with the 12 24hr delivery service It didn t arrive and no tracking info was provided It then went beyond a week with no further communication missing the retrial party I had been calling the shop to be sent to voicemail 3x times the first time i managed to get them on the phone the guy was clueless and said it had never been dispatched the second time the manager said the first guy must be new and that it HAD been dispatched but was lost I had asked several times for confirmation of a refund and only got one after a long argument with them on the phone I eventually got an email from i assume the manager which was addressed hello dear with emojis I eventually got a refund but i m not convinced they would have ever actioned anything had i not resorted to being a karen