Edmondsjewellers Reviews

Should have sent a review in sooner but

Should have sent a review in sooner but seeing as I bought a pocket watch off this firm last Christmas I thought I d save it up as an anniversary tribute They are the worst online retailers I ve ever done business with The watch stopped working after a week I then had to send 2 emails before I got a reply they claimed they never got the first email Eventually sent the watch back only after having to haggle for the correct sellers I D code that DHL use for return post Eventually got a replacement watch that wouldn t start So back to square one had to contact them again emails don t seem to go down well so I rang the second time after returning the watch I got through to 2 online reps on 2 occasions who didn t seem to know what was going on One promised me a refund didn t hear anything for a nearly a week rang back got put through to another rep who told me another replacement watch was been arranged Told them I definitely didn t want another replacement of the same watch and that the previous rep who I named had promised a refund Well I got a refund alright no apologies were forthcoming though and on the whole my experience of this firm is that they are pig ignorant with the PR skills of Ebenezer Scrooge Do business with them at your peril

I ve Bought a qudo bracelet from them

I ve Bought a qudo bracelet from them on 10 04 23 second time I ve used it the parts of it come apart Contact them 2 3 times and they didn t want to take responsibility They told me they will contact qudo to see what they will tell them I didn t buy the bracelet directly from qudo I ve bought it from them They should resolve it straight away They lost a customer here Don t buy from them because if you have any problem with your purchase they won t take responsibility

Faulty Product - total silence from Edmonds

Edmonds Jewellers sent me an faulty watch and will not respond to my email about repair under their International Guarantee They claim the watch was inspected on 5 4 18 but it should immediately have been obvious that the watch was ticking too fast and gaining time The watch is beautiful - but don t purchase from here if you don t live in the UK They appear not to care about international customers despite the fact that I have purchased from them before I will fight for my right for repair or replacement but I should not have to Edmonds should have responded after my first communication a week ago

I ordered a watch yesterday

I ordered a watch yesterday came today after paying for special delivery The watch was not working at all took it to a jewellers they said the battery was flat charged me 10 I was also unable to claim my new customer discount as it showed as an invalid code How would you feel

Please avoid

Bought a watch from them it turned out it was not working I went ahead and returned the item as faulty as it did not work It turned out the battery went dead what I have been told - I think the watch was used as display watch again cannot guarantee Although the amount for postage was not big their attitude when I asked for a refund for postage was a straight refusal- all-being the watch should have worked from the beginning I am still waiting for the watch

Knotted necklace

Received a necklace with a chain that was knotted that neither myself nor the wife could sort I returned for a refund They refused to refund the return postage as this was not a fault so by implication it could be worn knotted and they managed to untangle with ease I am presumably not as experienced or dexterous as they are

Rubbish

Rubbish ordered item on Friday 3 27pm paying 5 99 for Guaranteed next day 1pm delivery and didn t receive until Tuesday Edmonds claim I should have ordered before 3pm which is not clear and will not refund I could maybe understand if it had come Monday however their website should say next working day not next day If you need to read a websites T C s then they are not worth buying from The customer is always right unless you buy from Edmonds

Unreliable service Refund not fulfilled

Nurses fob watch ordered for my daughter s birthday When I gave it to her it didn t work I returned it immediately as per instructions in packaging I spoke to customer service who said the address had changed I attached the postage receipt Customer services contacted me and said that was acceptable and they would be arranging refund Since then nothing and they are not answering the phone They keep cancelling the call I am disappointed and would appreciate a refund ASAP please