


Based on authentic user experiences
Mr M Cheshire
6733 reviews
N/A
9 months ago
Dont eat here
Me and my wife was attending a gig at the birmingham arena we arrived at 18 30 was not told of any delays or waiting time and was given a seat immediately it was not super busy but being in birmingham normal business i suppose we ordered 2 x burgers and onions rings nothing excentric or exhaustive at 19 15 food still had not come a couple behind us spoke up and said they needed to cancel food as they had to leave as they had waited for an hour we then stated the same as gig was due to start at 19 30 and we was told to wait for the manager we waited 5 minutes and then said look we need to pay for drinks and go as you cant enter gig after 19 30 and we needed to cancel food as no manager was coming then this short lady with top knot i am guessing she sounded italian manager came over and said we will need to pay for drinks which we did which was what i felt is disgusting since we had waited 50 minutes for a burger and chips not exactly rocket science then two young ladies also said to manager we need to pay and go to which the manager said just sit there and wait and il deal with you next rudely they then said we have been waiting for 65 minutes and we cant wait no more as the gig starts to which the manager replied well go then just go again rudely now i did not reply to this my wife dealt with payment because i would of lost my head with the pure rudeness of the manager to a customer this is the first and last time we will be using eds diner and for us to wait for a burger and chips 50 minutes i think is absolutely ridiculous we get served for a sit down meal at any restaurant with higher levels of standard of food faster than this to say this was a poor expirience is an understatementIf we was told upon arrival it would be as long as it was we would have left but due to food not being cooked and late arrival time into venue we had nothing to eat until 22 45 on way homeIn the current climate people are trying there hardest and i dont blame the staff but it was Disgusting service and totally unprofessional from the manager and handlingnof the whole situation it was only last second we was given an apology and nobody kept us up to date and said sorry thing are running late nothing now working in a service where customer service is paramount to your business and it is all about the custlmer journey this is not good for your business and reputation
safa al-abdullah
6733 reviews
N/A
9 months ago
Wasn t expected my Sunday to be ruined this way
I was hvaing a lovely morning walk on a Sunday morning I went to the eds branch infront of the sealife of Birmingham I saw the Ed d easy diner which offered delicious breakfast i came in and there was only one occupied table of a couple with thier toddler I said hi and all of sudden i was told by the female host that they dont have halal food i got surprised hy her response becouse i haven t even asked her about halal food to begin with Then i asked if they have a veg Option Available she said yes I wanted to sit on the window side but she said that table is for 4 ppl only i told her politely but there is literally no one else expet for those couple and me she hesitantly told me then you have to sit in this 4 ppl table whcih is the table next to the door I felt upset the way she was talking to me as a human being and as a costumer but i just ignoredit and thanked her but what made me feel more upset is the fact that thet were 2 other couples came and she offered them to sit in the 4 seated table As i assumed she would offer the other 2 couples to sit on the 2 ppl table but she didn t and happily offered the 4 ppl table So the point wasnt becouse she was concerned that she qould fill the more than eight 4 ppl table but it was becouse of something has to do with me The rest of the staff were extremely nice and came to check on me if i need any thing multiple times But i was really upset about how i was treated by the female staff And i felt i was treated based on the way i looked or what she thought my religion was
Haverhill
6733 reviews
N/A
9 months ago
Infection Control Comprimised
My wife and I fell in love with this place Lion Yard Grand Arcade in Cambridge over the last Christmas Season but we noticed the change in taste and saw on this date 1 2 24 during the morning a different cook We went in for an early meal I heard someone blowing their nose loudly when I looked the cook was blowing his nose into something blue he had on gloves he did not even sanitise his gloved hands and continued preparing our meal In addition he wore no apron and pa Not you rt of his butt showed I am one who gives persons a fair chance but this service was too nasty and unprofessional My wife and I surely regard our health and as NHS wotkers we know about infection control and this cook needs some training We cannot eat from that diner again and we cannot reccommend others also In addition the cook and one of the waiters were standing at the counter and eating with their hands from a plate I am so sorry but the service there has changed dramatically for the worst
A happy reader
6733 reviews
N/A
9 months ago
Awful bacon roll
Had a bacon roll for breakfast at the Sainsbury s Chippenham branch - it was appalling If the bacon had been incinerated any more it would have been completely black Absolute rubbish
Lucas Plunkett
6733 reviews
N/A
9 months ago
Nasty food over priced 4 pound for a
Nasty food over priced 4 pound for a can of coke
Ozzie
6733 reviews
N/A
9 months ago
Decided to try the Southampton diner as
Decided to try the Southampton diner as it was part of Meerkat Meals Table was booked and arrived and had to wait to be seated but was fine as we were early and still got seated quickly The table and surrounding area were clean and cleaning was being undertaken Meals were great and large Service was great and as this was first time going and based on the service and food will not be the last
Sofia Howard
6733 reviews
N/A
9 months ago
Lovely food
Lovely food and amazing service An honourable mention to our waitress Carla who was so welcoming bubbly and helpful throughout our entire experience we especially loved her eyeshadow
Mrs Lesley Wright
6733 reviews
N/A
9 months ago
Super friendly at Eds
Super friendly service from Harry and great food