Edwin-europe Reviews

Buyer beware

They STOLE my money Bought jeans jeans didn t fit returned jeans - then got a confusing email telling me i d returned the item to the wrong place after I asked for explanations they told me i d returned an item bought from amazon They shipped the box to me which was indeed an amazon return clearly bought by a completely different person different name and address They have not refunded me and stopped answering emails I now have a crappy amazon dog leash and am out 120 euros this is 100 illegal

FAKE JOBS ADVERTISED EVERY MONTH

Buyer beware I was sent wrong size for 208 jeans They were returned meeting every requirement and I have been unsuccessful at receiving refund

Poor quality with even poorer customer

It seems i am not the only one with terrible reviews about this company they advertise a job every single month in the same location same position when people apply they are refused it is fake a total scam it is obvious they are doing it to gain more visibility for there crappy brand So be careful with a company that behaves like this

The worst customer service ever

Poor quality with even poorer customer serviceI have permanent quality problems with low-quality jeans so 1 5 years ago I took the investment of 190 on myself and bought what I thought was a high-quality Edwin jeans This is like all other cheap jeans from the fast-fashion sector also broken Very surprised about the poor quality I went to Edwin and wanted to claim the jeans to get my money back Finally from my point of view it can not be that such an expensive jeans broken after 1 5years As an incompetent service response I get the answer Unfortunately there is nothing we can do for you and after my third email the suggestion 30 on my next order From my point of view completely impudent and just bad for sure I will not buy pants from Edwin again even with 30 discount

ONE LEG LONGER THAN THE OTHER FOLLOWED BY THE WORST CUSTOMER SERVICE

The worst customer service ever experienced I have tried to return a jumper 4 times It keeps getting returned to me wrong barcode supplied for returns Quality isn t great either genuinely will never ever buy this brand after this experience

Worst brand ever

ONE LEG LONGER THAN THE OTHER Bought 2 pairs just shy of 400 five weeks ago their in-house alteration service was suppose to shorten the legs to 26 the first pair was altered to 28 and the second pair altered each leg of one pair to different lengths one 27 one 28 so one was longer than the other Now this was their first mistake though a very big one the second was it took 2 weeks for them to find someone to come back to me after I contacted them even though I phoned them every day nearly Now they said they was going to collect these fix them have them back to me quickly it s been 10 days still no return of my jeans So in short not short enough in my jeans sake I m out of pocket nearly 400 five weeks on with no jeans to wear Their customer service manager has been augmentative totally in denial dismissive to this issue to the point he don t think it s an issue at all I was not offered any compensation refund or free pair for my troubles still 5 weeks on I m still without any jeans Thave today just spoken with the store as they have had the jeans 10 days they say they altered a week ago but are sat there awaiting being sent back A WEEK I m a huge Edwin wearer for the last 7 years have not worn any other jeans apart from Edwin now I feel after the terrible service I m now looking for a new Jean company to define my style as I feel have lost hope as I don t believe Edwin care lost to itch with who their customers wearers are

Jeans run more than Mo Farah terrible

Worst brand ever Worn 30 days only the denim is already glossy became white at edges not to mention the left neck pocket with small wallet Cheap colour quality cheap denim Stay out I bought Japan Blue Naked and this one Japan Blue 1 Naked 2 Edwin not rated useless This brand shall not last IMO

Poor customer service

Poor customer service I m asking them for specific delivery day Their answer according to UPS that an attempted to have delivery in a day when I have not been home Now they ask me to go to wherever address was given What s the point of asking them at first hand and getting confirmation Premium product Horrendous service

ABSOLOUTLEY HORRENDOUS

ABSOLOUTLEY HORRENDOUS Ordered two tshirts for my sons birthday over 2 weeks ago Contacted CS multiple times said that UPS had tried to deliver the parcel twice then admitted to not having tried twice when I pointed out it was returned the same day as it was supposed to be delivered Now its too late they talk about German shipping laws Then they ve sent a message saying its on the way back to them Avoid at all costs ABSOLOUTLEY LIVID