


The new security standard for business payments - eftsure
Based on authentic user experiences
Tue
6727 reviews
N/A
6 months ago
Customer service is very bad
Customer service is very bad and willingness to address issues is virtually non-existent I would not recommend this service to any company If I could give a zero-star rating this would be it
gael newton
6727 reviews
N/A
6 months ago
EFTSURE not geared for sole traders freelancers or single contractors
EFTSURE is designed for businesses not customersHaving submitted an invoice a customer or contractor is forced to submit to an extra round of form filling and uploading for every invoice issued to a company not dealt with before There is no user friendly explanation for onboarding for new users I now intend billing an extra hour for my time getting paid by any firm using eftsure The call centre has English staff first language isnt English and cant help with anything other than the most basic inquiry and that is only if you can be heard over the noise in the centre
Tom Shilling
6727 reviews
N/A
6 months ago
I was requested to provide my bank id
I was requested to provide my bank id and pin through another site Yodel to gain payment from client No way Jose will I provide those details to anyone
Jake Carton
6727 reviews
N/A
6 months ago
IF I could give a ZERO I would
IF I could give a ZERO I would ALL the hallmarks of a SCAM DO NOT Trust ANY SITE that provides you a screen to enter your bank account details and your bank login password has to be considered dangerous
Michelle Newell
6727 reviews
N/A
6 months ago
Spam-style tactics have no place in 2024
Gets one star as there s no option to give ZERO stars Appalling approach to validating someone s identity Firstly nothing worked with their website options when I was forced to sign up by my vendor I called the vendor and they told me it would be okay - they d follow up with EftSure to make sure I was validated Two weeks later I got a random call from Eftsure I missed the call and called back The woman told me to hang up and she d call ME back I did I gave all my bank details ABN name etc 30 minutes later my husband gets a call from a random woman looking for a my name refusing to answer any questions about me but saying she needed confirmation he knew me and where I lived My husband refused to say anything to her of course Then someone called my cousin s husband and asked a lot of questions about me but would not tell him why I had given the Eftsure caller my bank details and ABN and now I was panicking that I was about to have my bank account drained somehow I called my vendor and they said they d received a lot of complaints about EftSure and the way they work She reassured me it was most likely Eftsure calling my contacts - but who knows My vendor will now have to suffer my anger and bad reviews - Eftsure s poor practices reflect on the brands who use them
Seaton Smithy
6727 reviews
N/A
6 months ago
Ludicrous waste of local council money
Somehow this mob convince local councils what it a great idea it is for them to hand over the details of anyone the council has ever paid money to so they can verify the payee s details - probably at great expense to ratepayers In one case I had given a presentation at a public library and charged them 25 to cover petrol and 3 years later the council were proposing to hand my personal bank details to this 3rd party so the 3rd party could ask me to verify my details - I made it clear in no uncertain terms that was not to happen Now another council wants to do the same more than 2 years since I spoke at that library all over a one-off 375 speakers fee A scam of the highest degree
James at Just Comfort Shoes
6727 reviews
N/A
6 months ago
Arrogant
This organisation is clearly reluctant to remove our information including my login account from their systems Their reason They say it s important to note that they cannot simply remove our information because it is associated with other clients and removal would be against their consent Never mind if it s against OUR consent for them to have OUR information Clearly their desire for a more functional database is more important than human respect In this regard they are just like the parasites that dilute the internet by using your business information to create business listings that are incorrect so that they can persuade you to claim your account so that you can do their work for them maintaining the database they make money out of May they be publicly shamed and disgraced
Greg
6727 reviews
N/A
6 months ago
Such an awful experience
Such an awful experience I don t know how EFTsure is allowed to exist Incredible waste of my time at a sole trader simply trying to get paid and what s worse is that my personal banking details get revealed to multiple people and in multiple locations - all in the name of verifying me as the person trying to get paid for services provided I simply can t see how this protects anyone s personal information when it spreads my information more widely Rude and indifferent staff and complex processes Please please do not use these people
Richard Gunner
6727 reviews
N/A
6 months ago
Very sketchy
Very sketchy got a random email out of the blue from them asking for my bank details on behalf of a supplier then the next morning got a phone call from an overseas call centre They are supposedly there to prevent the type of fraud they basically mirror in asking for your detailsVery weird experience and annoyed my customer is using such a shonky operator
Salsabil Jannat
6727 reviews
N/A
6 months ago
Eftsure makes payments safer by
Eftsure makes payments safer by checking supplier details before we pay It s easy to use and helps prevent fraud The customer support is also very helpful Highly recommend