Horrendous Customer Service
I have never had such a terrible experience with a company like the one I had with eggnchipsclothing I placed an order on the 25th of June for a pair of shoes and contacted them immediately after to clarify what delivery address I wanted them to go to the one I entered on the website or the PayPal shipping address I never received a response and had to contact them via e-mail to see if they received my message I got a reply later that day stating that they did not think I wanted a response and they still didn t clarify what delivery address my order would be going to I wanted a response just to confirm what delivery address it would go to but I got nothing I had to respond to their e-mail again to clarify what delivery address it would go to and before they replied I got another e-mail informing me that my order had been shipped The next day I was informed that it would go to the delivery address I entered on the website not the PayPal one The order arrived a few days later and the shoes had a noticeable scratch on the side I sent an e-mail just after midnight on the 2nd July requesting a refund for the shoes Eggnchipsclothing state that they require 5 working days to respond to e-mails why it takes that long to send an e-mail is another question As of today I have not received a response from them which is 10 days and 8 working days I no longer require a refund but if I did their 14 day returns policy would have expired thanks to their horrendous customer service It almost seems intentional so that the 14 days would have expired and I couldn t get a refund I am thoroughly unimpressed by this company s dealing with my order and requests I will never be using them again and will be making sure that everyone I know is aware of my experience before they order with them Stay away unless you enjoy waiting forever for a reply to your requests and receiving damaged products
Lerche
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I bought 2 pair of sandals
I bought 2 pair of sandals i only Got one pair and now they won t refund the missing pair
paul mason
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Ten days to get a jacket here in the UK
Ten days to get a jacket here in the UK still not received I have goods come from Japan in lesser time
Khatheja Asif
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DO NOT SHOP HERE
DO NOT SHOP HERE I ignored the bad reviews because I just wanted one item which I figured they couldn t mess up but I underestimated their incompetence as a business They sent me the wrong item because they were out of stock and the item they sent instead was 1 3rd of the value of the item i originally ordered and when I emailed them about it they took a good few days to get back to me and only did after I sent a follow up email The customer service rep Roxy was very unhelpful They only took me seriously when I threatened to report them to my credit card provider after which she became very helpful but lied telling me they would reimburse me for the return cost of the item which they did not I emailed to follow up on this and I have heard nothing back So if you think it s just one thing that you want and what can go wrong remember if they don t have that they will send you the cheapest thing that mildly imitates what you originally wanted and then then act dumb when you call them out on it you ll will have to foot the cost of returning the item YOU DID NOT ORDER
Gwen
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Hellish service
Hellish service Never received order confirmationNever received itemNever got replies to e mailsHad to phone 5 times with little help Person answering phone is just fobbing off requests Tried to say it was DPD who had the item DPD had a notification but no item yet Two weeks and no further forwardHave asked for refund but may have to deal with Paypal as I have no confidence in seeing my money again from eggnchipsWould advise anyone not to deal with them
Mark Williamson
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Fake company by the looks of it
Fake company by the looks of it phone number on website is 01 2345678 so obviously fake Facebook page has a phone number which is another company s phone number Been waiting a week for my Order to be sent out had no response from emails I ve sent Just don t buy off these I m going to get a refund Avoid avoid
lisa sarll
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Ordered 1-2 business day delivery and
Ordered 1-2 business day delivery and paid extra over a week later and still not despatched no one answers chat Emails are not responded too And the phone number goes through to a main reception and the person who answered had no idea who they are Disgusting service
John
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Scam Terrible Customer Service
Terrible customer service Ordered an item they only decided to tell me due to unforeseen circumstances they couldn t complete it after 5-7 days They take forever to reply they only reply on Shop app and every other avenue is impossible to get through to them After many failed refund attempts which I m sure didn t even happen properly I ve had to raise a dispute using PayPal Let s hope I get my 102 back Been 4-6 weeks now of this nonsense Not what we need during an economic crisis P S after the refund failed after a few weeks I could no longer contact them on Shop - very suspicious behaviour
Mrs T
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Wrong item sent
I ordered my item in a size small colour black I received a size large in blue
HN
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Quality item
My item arrived in time for the birthday it was due for and the recipient was really pleased to receive it
