Einhell Reviews

Wow Alysha is a star

Wow after hearing some terrible things I was dubious of switching over to Einhell tools Having encountered an issue pretty quick off the bat I was worried I had made a bad call But Alysha has completely turned that around What a great customer service agent She has gone above and beyond to make sure that I am sorted out and made the entire process an absolute breeze Couldn t have asked for more from her Separate to the custimer service I was always under the impression they did low budget to mid range tools Having done lots more research I am now aware of how vast the range of tools are and of the degree of quality levels Being classic expert expert plus and professional the higher end tools are on par if not of better quality than my milwaukee and makita counterparts Feeling a lot more confident in making the switch now

The repair was in the main really easy

The repair was in the main really easy Website a little confusing to find warranty page and you have to manually upload your receipt and warranty certificate even though it s already registered for warranty Seems a little backward Anyway Once you ve registered your claim Einhell collect and keep you updated I was lucky and was sent a slightly better new model as replacement So happy all round really

great customer service

Called Einhell UK for additional help and advice spoke to Candice Candice was able to provide outstanding help and support to resolve my issue We use several Einhell products and find them to be off top quality with first rate customer service

I ve experienced how a company like

I ve experienced how a company like Einhell have such a great appreciation for their customers They went above the call of duty They solved the problem i had with great communication I will recommend Einhell to all my associates with top marks Thanks very much Darren

Top grade service from start to finish

I called to try to get advice or a solution regarding a fault that had developed on a product leaky bleed valve on a 36v air compressor 18 months after purchase the compressor has a 2 year warranty and spoke to Candice she couldn t be more helpful She contacted the engineers and between them they sourced the parts and sent them out to get me up and running again without having to send the product back to them Einhell couldn t have helped more if they tried I wouldn t hesitate to buy their products in future if this is how they provide after sales service Top marks Einhell for getting this sorted and thanks again from a very happy customer

Excellent customer service

I recently bought a refurbished battery lawnmower directly from Einhell The first time I used it the battery only lasted 12 minutes I contacted Einhell customer service who replied the next day They said for me to box up the lawnmover they arranged for a courier to come collect it I got my full refund a few days later Excellent customer service thank you Connor so nice to see a company that still values it s customers

Great customer service

A part on my cordless strimmer had broken I called the service line to clarify exactly which part it was Next day I received the new part at no charge no quibbles just keen to sort out my issue - great customer service from Ash on the front desk and the team behind the scenes Could not have been a better experience dealing with Einhell service - well done

Great very helpful

Great company very helpful nothing to much trouble always try to help with your problem 5 stars easy

Had an issue with an underground pump

Had an issue with an underground pump Phoned the customer support team Really helpful bearing mind it was over the peak Xmas period and the pump is installed on a farm They sourced the part from Germany and my customer is over the moon Great job