Eivans Reviews

Unprofessional and Amateur Product

I am writing because we are very unhappy with the service that we have been given booking with Eivans When we signed a contract we were told things that were untrue We were sent a list of photographers and asked to choose our favorite and a couple back up options We made choices based on the style that we wanted our wedding captured in and we choose based on the personality of the photographer We understood that we might not get our first or second or third choice but we thought that would at least get someone off of the list that they sent us We were told that we would meet our photographer videographer team around 60 days before the event We reached out and they said it will be within 30 days of the event 5 days before the wedding we were assigned a photographer and upon inspection of his photos his style is completely opposite of what we had envisioned We had still not yet been assigned a videographer He was assigned 3 days before the wedding We have received terrible customer service and we were charged hidden travel fees The photographer that we had was a nice man but we found out that he had only worked with the company one other time and that was because he filled in for someone that he knew The photos videos were not to the quality that was portrayed on their website We did not get to choose the wedding song for the video trailer We did not receive the ability to tell the editors what we wanted before they edited the 30-60 minute video They said we could have one free revision and then any after that we would be charged a fee of an unknown amount They did not include the first kiss in the highlight trailer They had offered a 40 off promo of the raw video footage before the wedding and we did not think to get it because we thought that we would receive adequate editing when we let them know we were unhappy with services rendered they said we can not offer you that anymore We feel taken advantage of

If I could give zero stars I would

If I could give zero stars I would Beware of this company We booked them in February 2021 for our May 2022 wedding We initially paid the deposit and were planning on paying over the year only because we were not comfortable paying in full for services not rendered and not happening for over a year - anything could happen However after reading the fine print and doing a bit of math if we did the gradual payments we would end up paying an extra 1500 in fees which we now see is one of their many tactics to basically steal money from people and not have to deliver After paying in full we received no communication from them for the entire year Reached out again in April 2022 a little over a month before the wedding as they were the only vendor that had not reached out to us to discuss details of the day We were told introductions are typically done 30 days out About 3 weeks before the wedding we were copied on an email with both our videographer and photographer basically saying you take it from here Which btw were not the ones we selected We reached out to both 3 times with no response from either putting us now at less than 2 weeks out from the wedding At that point we made the decision to cancel and let them know via email which we THEN finally received a response to 2-3 days later we received a call trying to encourage us not to cancel by offering us extra services - we declined Want to cancel They charge an astronomical fee even if you ve paid in full not happy or didn t get the quality or service you paid for and want to dispute with your credit card You guessed it another fee I ve also heard they charge some crazy fee to access your own photos if you don t download them in the short window they give you to do it Since we ultimately did not use them I can t confirm if that part is true All of these fees are put in place to discourage people from fighting them and allowing them to take people s money for terrible service with no penalty and this should be illegal Luckily we were able to find an AMAZING photographer but still fighting to get our money back from these awful people

SHADY AND SCAM COMPANY

This is a very shady and unethical company We paid 2300 for photo and video package for our wedding The company does not release the photos and videos until 6 months after the wedding date because they will try to make you pay an extra 3500 to get the photos and video early They do not disclose this anywhere on their website I left a bad review on google about the long 6 months wait and them requesting extra money to download the full raw video Fast forward 6 months we got an email on December 6th saying that the video is ready to download and we have 30 days until it will be archived After 30 days we will have to pay 750 to unarchive it When I tried to download them on December 11th 5 days after receiving the email I got an error saying that the video has been archived and deleted and that I need to pay 750 to download it I thought fine there must be a mistake I called Eivan and they told me that they will unarchive it only if I sign a legal document stating that I promise to delete all bad reviews in exchange of unarchiving the video which I paid to get This is illegal and unethical They tried to blackmail me in exchange for a service that I already paid for There are many reviews on google from people who also got blackmailed by Eivan Photography where they would only release the photos in exchange for a good review I called them and told them what they are doing is illegal and if they want me to remove my bad review I will happily do it in exchange for the full video footage I m also still waiting for them to release the video that I paid for I screenshot and kept all the documents and have recorded all the phone calls for evidence They immediately withdrew the legal document they sent me as blackmail as soon as I called them because they know what they are doing is 100 illegal

Unprofessional Service Received

The photographer Muhammad we were given was disrespectful and unprofessional He didn t respond to two emails we sent prior to the wedding and I had to be the one to call him myself He didn t once reference the shot list that we provided to him and took unflattering angles looking down at the camera and didn t let us talk The service was so unprofessional we didn t do sunset pictures because I was on the verge of crying from working with him earlier in the day I regret hiring him He wasted at least 15 minutes trying to remember peoples names instead of just pointing to people I had emphasized efficiency with him prior to the wedding and that clearly was not utilized The videographer was good Upon reaching out to their customer service on the unprofessional service we received from the photographer we were given a resolution form offering a 8x10 smaller than a standard piece of printer paper canvas priced at 500 of one picture By offering that it is clear they realized they were in the wrong If you get to that step be cautious because if you accept their offer you are not allowed to post anything about your service I didn t appreciate being threatened with legal action upon sharing my experience with the company so I declined their resolution and will instead be sharing on every platform I can find of our experience Be cautious

The worst thing I did for my wedding

The worst thing I did for my wedding was hire this company AVOID My wedding video looks like it was made by an iphone its shaky the lens was not even clean They charge you for everything You have no autonomy You guys are disgusting for exploiting the best days of people s life I hope this company shuts down

From bad to worse

From bad to worse I gave two stars my last review and had to come back and give one star After getting the run around regarding a check that they said wasn t clear they use a check photo to process payment A CSR reaches out and rectifies the situation Only for me to go to my back account and see that they deposited the check that wasn t clear as well as another photo of another check I sent that was clear My total balance was 1 749 99 imagine my disgust when I saw both checks for 1 749 99 deposited No one at the company communicates with anyone and it s disgusting No amount of rectification is equal to the stress this company put me through Even if they reimburse me that takes business days to get back inconvenience and puts me in the negative for other bills I have due from the account I m disgusted with myself because I do my best to review and get the best opinions Guess the stress of a wedding got the best of me Doubt if I get my money back because their contract is pretty iron clad I m asking Facebook to remove their ads because this is horrible And NO you can t pay me to take down my review No one should have to go though this Customer service reached out to me and stated it was my fault for sending another check Fraud

I wish I had read all these reviews

I wish I had read all these reviews before I am angry disappointed I have been scammed and this company needs to be reported 1- you will never get anybody to talk to over the phone for help2- even if you do they are very rude3- the photograph quality and video is so poor that you can not do anything about the picture You pay so much and then they come back and ask you for more money before your video will even be released to you I am literally sick and sad writing this review I don t need to say more Please please please believe everything in this comments and review Please don t be a victim to this company

Run away

In my opinion the contract that they did with my loved one was predatory they baited and switched on the photographer the photos poses lighting etc were worse than amateur and they legally gagged my loved one before delivering the photos and video Basically exact same experience as the other reviews posted here on TrustPilot

Likely Scam Company

We paid over 4000 for video and photography services for our wedding A year after the wedding ALL copies at least 3 of the wedding video we had saved in separate locations were corrupted at the same time Again multiple copies of the same video saved in separate locations all corrupted at the same time When we contacted Eivan s to request a copy of the video we paid thousands of dollars to have made they require 800 to unarchive our wedding video that mysteriously corrupted Screams scam to me We thought we could trust them because they had good reviews on The Knot