Electrickiwi Reviews

Day Light Robbery

If i could give less i would Where can I start they have generated overdue payments our of nowhere When you try to sort it they try to access your accounts for money you don t owe I have had nothing but trouble all year We are taking them to court finding out they over charged us by over 700 and would have never known if my daughter didn t clear it up Daylight robbery Automated replies that tell you to pay The money clears from the account then they say you didn t pay It s a lot of mess around with emails and they are bot giving it back easily This may go to court

Absolutely hopeless customer service

Absolutely hopeless customer service I think it s a bot with no brains I ve never had worse response from any company At least most of them gave people you can talk to But even if you send this lot an enquiry and ask them to call you nobody does A simple request in order to allow an upgrade at our building is unresolved after three weeks Hopeless

terrible

terrible would not recommend to anyone we have our power and wifi through them and the wifi requires an extender in our flat that is less than 160sqm even though it claims to work up to 160sqm without one even with the extender it still doesnt work in some of our rooms there is no call centre or no where to contact someone immediately and instead you have to communicate with them through livechat which is a big fck around and extremely time consuming will not be joining with them again

Do not use this company

Do not use this company they will over charge and attempt to manipulate more money I believe this company has turned into a scam They added 200 on day zero telling me it was an error They did not fix it and kept pretending nothing happened just reminding me to pay I ve paid my bill in full and I refuse to pay that extra While switching companies with a power switch website they also said allot of customers are complaining about Electric Kiwi

They pretend to be the good guys

Electric Kiwi will pretend to be the good guys There new plans will be competitive but they will move existing customers progressively onto worse and worse rates They wrote to me with one of their regular holier than tough emails berating the big rip off customers Meridian Contact etc When I checked they were charging me more that the companies they are claiming are a rip off Check your electric Kiwi plan regularly or they will fleece you for a fortune

Absolute worst customer service

Absolute worst customer service not applying my payments to bills so no transparency chased invoices but got no help at all App all out of date so no actual real reading Wasted hours trying to get assistance Very happy I chose another provider for my new home Would highly NOT recommend Electric Kiwi

Electric Kiwi screws up website

Recently Electric Kiwi degraded their website Net result - gone is the daily usage graph in favour of a meaningless tiny baby scrawl Instead having the data to make an informed call when to use your hour of power now it s pot luck Changing the hour of power has been made more difficult for anyone without a supermouse And time slots are offered only to be then declined as invalid

Customer Service - Needs People

Problem Customer satisfaction service needs improvement Setting up wifi A two minute job at best has turned into a 5-day problem of getting Wifi connection I have received the run around AI assistance and 3 days ago waited for 6 hours for a call in which I was then on a work phone call meeting than the usual TEAMS meeting This process has been frustrating and if there is no joy today I will go back to my former power company as I need internet for my job 2 work deadlines have had to be rescheduled because of this problem Further using our Kiwi name in the company was the reason I signed up It s a disgrace and farcical why the brand is not reflective of being a honest reliable and effective Kiwi company Something doesn t stack up

If I could give no stars I would - horrific

If I could give no stars I would Electric Kiwi is the worst company I have ever dealt with They are utterly incompetent You ask for callbacks as they have no call centre and they send emails three days later telling you your problem is solved without actually asking what the problem is or phoning We have been waiting for over a month to resolve an issue which their team caused but keep receiving useless emails from overly patronising customer service representatives that basically tell us to go away Do not use electric kiwi