Electriclife Reviews

Poor Customer Service

Broke the handle on my Pro Rider electric golf trolley was looking either to source a replacement handle or to replace it altogether given its 9 year age I completed an online enquiry along those lines received an email shortly afterwards asking for photographs of the trolley to be able to assess the situation I sent these off by return but have heard nothing further Poor customer service which has lead to my taking my custom elsewhere

Non existent customer service

Non existent customer service VERY disappointing service T s C s state delivery within 3 5 days 16th - Bike ordered no updates received 20th - Rand for an update they had no idea about delivery I requested a call back 21st - Rang again as no call back received They advised they have changed couriers apparently their new couriers doesn t provide delivery details 26th - rang again I received further excuses regarding new courier company and was told I d get an update 31st - Rang again Rueben was obviously bored of my calls and was rude I requested to speak to a manager he said noone in he did advise delivery is booked for 3rd which will be 18 days after ordering I have requested a call back from a manager Emailed customer services for their complaints department contact details received a reply - they have no complaints department Got couriers details and will deal with them directly My partner ordered a bike from MTB Monster she revived the bike within 4 days with suspension fully set up a free mudguard and regular communication

I called for a new battery price they

I called for a new battery price they refused to sell me one Because I didn t buy the bike from them they informed me they won t sell me any spare parts for the bike either wouldn t even give me a price for a new battery very childish company

Worse company I have ever dealt with

Worse company I have ever dealt with bought a mobility scooter and the seat is not fitting on properly so it keeps on wobbling contacted the company on many occasions and still haven t done anything about it and now won t even respond to my emails

Absolutely terrible customer service my

Absolutely terrible customer service my delivery of a expensive top end ebike had been damaged by the courier and trying to co operate with the company has been terrible currently massively out of pocket and have nothing to show for it The manger had called me at 12am and said he d ring again at 1 30pm to discuss the situation but now it s currently ten till 4 and I have no call back or no answer to my calls or emails Don t waste your time with this firm extremely disappointed

Absolutely stay away from this company

Absolutely stay away from this company Their customer support is shocking My brother I spent 8000 on new Orbea bikes from here His battery failed on his bike took 5 months to get a battery from Orbea Electric Life said they would pay for warranty work Just send them the bill to have bike fixed Then turned around and said it s not an Orbea warranty so wouldn t pay it s Shimano warranty sorry when you buy a Orbea Rise bike the battery is part of the bike

THIS IS THE WORSE COMPANY THAT I HAVE

THIS IS THE WORSE COMPANY THAT I HAVE EVER DEALED WITH MIKE WHO IS THE TECH GUY WILL SCHEDULE A CALL THEN NEVER PICK UP OR CALL BACK THEIR PRODUCTS POWER WINDOW KITS ARE A BUNCH OF JUNK AND THATS PUTTING IT NICELY

DO NOT ANSWER PHONE

Purchased an Ebike from them over the weekend Tried to call them Monday morning Called over 10 times but phone just goes dead everytime WILL BE CANCELLING

Great Service

Great shop I had a brilliant experience purchasing an Orbea Rise H10 David was extremely helpful and kept me updated nothing was to much trouble Totally recommend